py_megapixel
Established Member
I recently claimed from London Northwestern Railway for a journey by posting the paper form (after the online one didn't work properly). They have approved my claim and are paying the amount I expected however there is an oddity. I thought I had requested a cheque by post, but the approval email asked me to enter bank details. Rather than take this up with them, which would probably be more faff than it's worth, I entered the details as requested after first ensuring that it wasn't a phishing scam.
However looking through the claim details on the website they seem to have my address wrong by one character - the house number is one digit off, presumably because whoever put it into the computer system misread my handwriting or made a typo. The new incorrect house number does not exist on my street so I don't think it's likely they have sent, or could send, any correspondence to it - however, would it be advisable to get in contact with LNR and ask them to rectify this mistake in their system? Also, is the fact that I am being asked for bank details likely to be a result of this (i.e. it's been flagged as an invalid address and this triggered them to handle the claim differently)?
However looking through the claim details on the website they seem to have my address wrong by one character - the house number is one digit off, presumably because whoever put it into the computer system misread my handwriting or made a typo. The new incorrect house number does not exist on my street so I don't think it's likely they have sent, or could send, any correspondence to it - however, would it be advisable to get in contact with LNR and ask them to rectify this mistake in their system? Also, is the fact that I am being asked for bank details likely to be a result of this (i.e. it's been flagged as an invalid address and this triggered them to handle the claim differently)?