Abandoned journey with a season ticket, is it delay repay

slicedbread

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11 Oct 2012
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11
Due to the great Hilsea signal fiasco my train into Waterloo up the Portsmouth direct was cancelled, in fact the next train to stop at my station was 3 1/2 hrs later than the train I tried to catch.

By this time I'd long given up and gone home.

Now here is the question, what can I claim back from SWR on my (paper) season ticket?The delay repay form, which I've used 8 times so far which considering I've only been into London 12 days does seem a lot, but I digress. The form only has an option for cancelled and caught next service. Not cancelled and abandoned journey.

Any ideas or do you think SWR figure they only pay out if you actually get on the train?
 
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221129

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Due to the great Hilsea signal fiasco my train into Waterloo up the Portsmouth direct was cancelled, in fact the next train to stop at my station was 3 1/2 hrs later than the train I tried to catch.

By this time I'd long given up and gone home.

Now here is the question, what can I claim back from SWR on my (paper) season ticket?The delay repay form, which I've used 8 times so far which considering I've only been into London 12 days does seem a lot, but I digress. The form only has an option for cancelled and caught next service. Not cancelled and abandoned journey.

Any ideas or do you think SWR figure they only pay out if you actually get on the train?
Delay repay is based on you completing the journey. So if you dont make the journey, then you're not entitled to delay repay.
 

akm

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21 Mar 2018
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50
Delay repay is based on you completing the journey. So if you dont make the journey, then you're not entitled to delay repay.
Although on some occasions SWR twitter has said that season ticket holders who choose not to travel can claim DR. Don't think they said this this week but can't be sure.
 

slicedbread

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11 Oct 2012
Messages
11
That's pretty harsh of them.

If they don't run any trains then you can't travel but you still have to pay for a season ticket you can't actually use.

But if I'd just bought a return I could get a refund.
 

SWT_USER

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29 Aug 2010
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Ashford Middx
With a season ticket officially if you don't travel you get nothing.
I was under the impression that if they train you intended to catch was cancelled/ delayed then you could claim (I have an annual ticket) - I've frequently done this when I've had to travel via an alternative route at my own cost due to SWR's appalling service.
 

mrmatt

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3 Oct 2012
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Flitwick
I was under the impression that if they train you intended to catch was cancelled/ delayed then you could claim (I have an annual ticket) - I've frequently done this when I've had to travel via an alternative route at my own cost due to SWR's appalling service.
In this scenario I add this to the comments of the application - always been given the 2+ hours compensation as a result (not SWR mind).
 

ainsworth74

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I was under the impression that if they train you intended to catch was cancelled/ delayed then you could claim (I have an annual ticket) - I've frequently done this when I've had to travel via an alternative route at my own cost due to SWR's appalling service.
When I've abandoned my journey with Northern (rarely as I'm in the North East where its mostly fine) I've always written directly and explained what happened. They they've then always sent the daily rate of my season as compensation (i.e. Value of season divided by how many days of assumed usage = daily rate).

I did once have to push them over it but that seemed to be down to a member of customer services not understanding my request and forwarding my claim to the Delay Repay team who correctly rejected it. That was quickly sorted by a strongly worded letter of complaint. Usually though they just pay.
 

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