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Adding zones to London travelcard

Discussion in 'Fares Advice & Policy' started by Gallego1, 12 Jan 2019.

  1. Gallego1

    Gallego1 New Member

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    Hi . Apologies if asked before . I have a London zone 2-6 paper annual travelcard issued by swr . Ending 5 may 19 . I want to add zone 1 and was told I need to refund and buy new one

    I read previously on this forum you can exchange to add or remove zones . Can this be done at a station or via customer services

    Thanks on advance
     
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  3. Surreytraveller

    Surreytraveller Member

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    You can do what's called a 'changeover', and you just pay the difference in what the cost would have been between zones 1-6 and 2-6 pro-rata'd by the length of time remaining on the ticket
     
  4. Gallego1

    Gallego1 New Member

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    Thanks for quick reply.
    If there are 4 months left . Do I pay for 4 months or 2 months as annuals are charged at 10 months?

    Also can this be actioned a local station?

    Thank you
     
  5. Clip

    Clip On Moderation

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    How many journeys do you think you may be doing into Z1? Id just whack some PAYG credit on there if its not a lot
     
  6. A Challenge

    A Challenge Established Member

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    I'll leave it to others to work out the difference to pay, as I wouldn't want to get this wrong, but you should be able to do this at any staffed station on the National Rail network, but in order to get it on Gold Card stock it needs to be in the gold card area (PDF), which includes quite a large area in the South East, but importantly for your case includes the entirety of the London Zones.
     
  7. swt_passenger

    swt_passenger Veteran Member

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  8. ForTheLoveOf

    ForTheLoveOf Established Member

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    The method of calculating a season ticket changeover is explained here and an example is given here. You can obtain a season ticket changeover at any National Rail (note: London Overground and TfL Rail are included within National Rail!) ticket office.
     
  9. island

    island Established Member

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    As you have a ticket issued by a train company you can do a changeover and pay the extra cost pro-rata. You can do this at any staffed National Rail station, though it will usually be faster to do it at one of the same company you bought the ticket from originally. Using London Overground is not advised, as their staff do not generally wish to do any National Rail tickets and will say “we’re TfL not National Rail”.

    Whoever told you that you would need to refund the ticket and buy a new one was wrong. If it was a member of train company staff, that’s disappointing though not surprising. Some do not wish to perform this type of transaction as it is a bit of a faff. And others are not well trained. I have found the SWR booking office at Waterloo very poor myself, including deliberately selling a ticket different to the one that I had asked for (from Wimbledon instead of from Boundary Zone 3), refusing to sell a ticket to Birmingham Stations (“you have to choose which station you want... this is my ticket window and we’re going to do it my way”), and deliberately mishearing Sunbury, which SWR serves, as Sudbury, which it does not.
     
  10. Hadders

    Hadders Established Member

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    The OP has a paper Travelcard so this is option would mean having to step back a train in order to tap in/out.
     
  11. Gallego1

    Gallego1 New Member

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    Thanks to everyones replies. Very useful and informative. Will try to get a value from local station
     
  12. PeterC

    PeterC Established Member

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    The OP did say "paper travelcard" rather than Oyster.
     

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