Manchester27
Member
- Joined
- 3 Dec 2018
- Messages
- 7
I travelled to Edinburgh Waverley last Friday from Manchester Piccadilly on a Virgin train and on approach to Edinburgh I was advised by one of the on-board train crew to reserve a seat for Sunday as all services will be extremely busy.
I had used the Trainline App to buy an open return and activated the outward journey on the morning of the Friday. When I got to Edinburgh Waverley I went straight to the LNER ticket office to a reserve a seat. I handed over my phone so one of the staff could check the outward ticket and reserve me a seat, which he very helpfully did.
On Sunday when I boarded the train to return to Manchester Piccadilly, I noticed that my return journey ticket was now greyed out and said 'ticket used'.
When the conductor came he explained that my ticket had been activated on the Friday evening at 20:44 (roughly 5-10 minutes after I arrived in Edinburgh) and they expire after 24 hours. I was then forced to buy a single to Manchester Piccadilly as the return part of my open return Trainline ticket was now void. He explained that people have been screenshotting tickets on their phones to duplicate so there was nothing he could do, despite being understanding.
Being a regular user of the Trainline app, I am adamant I did not activate the return portion of my ticket on Friday as I would have no reason to. I believe one of the LNER staff at Edinburgh might have inadvertently activated it when booking my seat reservation.
Do I have a case here when it comes to refunding the additional single ticket I had to purchase? I've got copies of all the tickets and seat reservations.
I had used the Trainline App to buy an open return and activated the outward journey on the morning of the Friday. When I got to Edinburgh Waverley I went straight to the LNER ticket office to a reserve a seat. I handed over my phone so one of the staff could check the outward ticket and reserve me a seat, which he very helpfully did.
On Sunday when I boarded the train to return to Manchester Piccadilly, I noticed that my return journey ticket was now greyed out and said 'ticket used'.
When the conductor came he explained that my ticket had been activated on the Friday evening at 20:44 (roughly 5-10 minutes after I arrived in Edinburgh) and they expire after 24 hours. I was then forced to buy a single to Manchester Piccadilly as the return part of my open return Trainline ticket was now void. He explained that people have been screenshotting tickets on their phones to duplicate so there was nothing he could do, despite being understanding.
Being a regular user of the Trainline app, I am adamant I did not activate the return portion of my ticket on Friday as I would have no reason to. I believe one of the LNER staff at Edinburgh might have inadvertently activated it when booking my seat reservation.
Do I have a case here when it comes to refunding the additional single ticket I had to purchase? I've got copies of all the tickets and seat reservations.