I currently have a case with Transport Focus where I believe the Advance Fare FAQ may inform their decision. Unfortunately, they haven't considered it - because they can't find it. I have suggested that they consider it and they have asked me for a copy of it so it appears they are willing to consider it as part of the evidence for their investigation. I emailed them attaching the copy of the document from the forum's Fares & Ticketing Guide but have replied as follows: Does anyone have any suggestions please. Thanks.