advance refunds

Discussion in 'Fares Advice & Policy' started by dh2389, 25 Mar 2020 at 19:13.

  1. dh2389

    dh2389 Member

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    can anybody give me some information I bought advance tickets from trainpal and didn't travel because of the corona virus situation and they wont give me a refund I was suppose to travel on the 20 - 22 of march I have lost that money now and wont get a refund
     
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  3. Blinkbonny

    Blinkbonny Member

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    It is the case I'm afraid that all changes and refunds must be made before the date of travel. Tickets become worthless after that.

    Your only hope is that your intended train didn't run at all. If it did it would be hard to get a refund after the date of intended travel.
     
  4. 221129

    221129 Established Member

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    That's not strictly true.
     
  5. dh2389

    dh2389 Member

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    I did speak to them before the date of travel at the time I only could change them but the date I wanted was for September wasnt feasible and wasnt aloud a refund surely now due to the goverments involvement in the railway I should be getting a refund
     
  6. dvboy

    dvboy Established Member

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    Write to them and see what they say. Hopefully they already have a record of your previous request.
     
  7. dh2389

    dh2389 Member

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    This is the responce from trainpal I tried to get a refund before departure time but said I didnt qualify for a refund
     

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  8. yorkie

    yorkie Forum Staff Staff Member Administrator

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    Did the train run? What train was it?
     
  9. dh2389

    dh2389 Member

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    I belive it did it was a lner service from stevenage to grantham to leeds it was a split ticket
     
  10. trei2k

    trei2k Member

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    You probably want to include exact journey details for people to help you... including times.
     
  11. dh2389

    dh2389 Member

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    Location:
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    20.03.20
    Stevenage 19:55
    Grantham 20:40
    Grantham 20:41
    Leeds 21:47



    Leeds -12:05
    Grantham -13:12
    Grantham- 13:13
    Peterborough -13:33
    Peterborough - 13:45
    Stevenage -14:35
     
  12. dh2389

    dh2389 Member

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    * return journey from leeds was on the 22.03.20
     

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