Hi Everyone, Like many people I have bought advance tickets to travel to events which are no longer taking place, maybe 7 or 8 tickets in total. I bought them all via the Crosscountry website or app. At the moment, for each individual ticket in your booking history, despite it showing a refund option, when you click on it, it says a refund isn't available for this ticket. Instead, you are supposed to email their customer support, which must be absolutely inundated with correspondence at the moment. Does anyone have an inkling (or insider knowledge) of whether Crosscountry will update their website and app so that qualifying advance tickets can be refunded at the click of a button? My first ticket is dated 8th April, so I'm inclined to wait for the simpler option if it's likely to become available. Thanks for your help.