Alterations to Oyster auto Top-Up

Discussion in 'London Underground' started by Surreytraveller, 1 Nov 2019.

  1. Surreytraveller

    Surreytraveller Established Member

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    Received an email from TfL this moring stating that as from 17th November, those using auto top-up will be automatically topped up if their balance goes below £20 (up from the present £10).

    There is a link in the email inviting people to click on it for the updated T&Cs, but I clicked on it and it doesn't actually appear that they've updated their T&Cs....
     
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  3. simple simon

    simple simon Member

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    oh dear, are fares going to be going up that much?
     
  4. Mikey C

    Mikey C Established Member

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    A sneaky trick to improve TfL's cash flow! Or do they have to keep Oyster balances separate?
     
  5. rebmcr

    rebmcr Established Member

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    As far as I'm aware, the liability of all the potential Oyster deposit refunds 'out there' are worse for TfL's accounting than the bonus of holding the balances. I'm not sure this additional balance increase would make much difference.
     
    Last edited: 6 Nov 2019
  6. MikeWh

    MikeWh Established Member Senior Fares Advisor

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    The link is embarassing, even to me as I missed it when clicking through to it. :oops:

    The current threshold causes problems at gatelines where the entry threshold is higher than £10. This is currently Hex at Paddington, Gatex at Victoria and Gatwick in the peaks. The new threshold resolves the Gatwick ones.

    I think the main reasons for the changes are to reduce fraud and the costs associated with claiming failed collections. The topup happens at the gate and can be used as soon as the previous balance is used up. This makes it much harder to use the £15/£35 above the card deposit before the card is stopped.
     

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