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Alternative arrangements when a train is cancelled

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racklam

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I had an advance on the 19:18 Grand Central from King's Cross to York last Friday, and the train was cancelled. I was told by VTEC staff that my ticket was valid on the 19:33 to Leeds as far as Doncaster, where I had to change onto a Crosscountry service onwards to York.

When I asked why I couldn't simply get the 19:30 VTEC to Edinburgh directly to York, I was told that validity had only been agreed with Grand Central for the 19:30.

It didn't bother me too much, but I'm just curious as to how things work in this situation - presumably Grand Central would have to pay VTEC and Crosscountry (especially as the Crosscountry service additionally stopped at Thirsk)? Would the 19:30 be more 'expensive' than the 19:33?

Finally, I don't think I'm entitled to any refund as the cancellation only delayed me by 28 minutes, but could somebody confirm this is the case?

Thanks
 
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Tetchytyke

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The 1930 on a Friday is the last train through to Edinburgh, and is very very busy, so I can understand why VTEC would not accept GC tickets on it. GC and XC are both owned by Arriva/DB, so there isn't the issue with ticket acceptance there.
 

Merseysider

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racklam said:
Finally, I don't think I'm entitled to any refund as the cancellation only delayed me by 28 minutes, but could somebody confirm this is the case?

Thanks
That is correct.

On a side note, a refund would be for if you decided not to travel due to the delay and returned your unused ticket. Compensation would address a delay to your journey.
 
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yorkie

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Agreed. No refund as you did travel. No compensation as 28 minutes is well under the 60 minute threshold for delay compensation to apply.
 
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