Amending Seat Reservation - LNER

Discussion in 'Fares Advice & Policy' started by westv, 12 Jun 2019.

  1. westv

    westv Established Member

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    Has anybody else tried to amend their Azuma seat reservation? I've tried but all I get is:-

    "There was an error amending your seat reservations. Please try again by hitting edit."
     
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  3. Bletchleyite

    Bletchleyite Veteran Member

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    That usually happens (same on VTWC) when you're the last reservation in a given Advance tier. It's because of a quirk of NRS, which doesn't allow you to change a reservation but only to cancel and make a new one. So they have to grab another Advance in that tier first for the new seat, then cancel the old one, which isn't possible if there's no other one left. If it was done the other way round (cancel then issue new) there's the risk someone else could come in and purchase it between the two.
     
  4. westv

    westv Established Member

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    So basically it can't be done?
    I booked it 30/4 for 21/6
     
  5. Haywain

    Haywain Established Member

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    It's all about when you are trying to make the change, not when you bought the ticket. Bletchleyite is correct.
     
  6. Bletchleyite

    Bletchleyite Veteran Member

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    Not online, no. Two options - sit in an unreserved seat (most staff won't care) or go to a station and see if they'll do you another reservation, though you may have to shop around.
     
  7. Arctic Troll

    Arctic Troll Established Member

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    LNER web support will issue a new reservation if you can get through.
     
  8. westv

    westv Established Member

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    I never said he wasn't. :E
     
  9. westv

    westv Established Member

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    Ok thanks. I was just trying to mòve myself from a windowless seat.
     
  10. infobleep

    infobleep Established Member

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    When I need to move seat reservations 8 rang up customer services. It took 10 minutes to do.

    Wonder how much such changes cost annual in staff time.
     

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