I encountered an issue with train announcements today.
A friend and I were at Carlisle and the Avanti 390 was announced as 'Standard Unreserved seating in Coach C', but when we sat in Coach C, the Train Manager shouted (and I mean shouted) at us that this was 'NOT FOR OUR USE' and that our behaviour was 'DANGEROUS!', perhaps I just got unlucky with the TM, but she was extremely angry with us, I was just following the announcements on the station.
She also announced that masks must be worn on this service and that anyone without a mask should be reported to the BTP and will be removed. I genuinely feel awful for those with medical exemptions, they're being made to feel like third-rate citizens, I expected better than this from this country.