Annual Season Ticket Error

[tobyolivernash]

Hi, apologies if wrong forum, just wanted to share my experience and wondered if anyone had any advice.

For the first time I bought an annual season ticket from P. Risborough to London Marylebone last month to start on 2nd of December as got a new job in london, cost me a fair whack.

The paper ticket I got stopped working at the barriers yesterday morning and afternoon.

So, I went to the P. Risborough Ticket office this morning to ask for help. The guy reprinted me a new one. But I think he made a mistake. The new ticket said valid till Jan 2020, not Dec 2020! I raised this and he said the system wouldn't now let him change it.

I went to the ticket office in Marylebone, they also said the system is now saying Jan 2020 and they can't help and to call the call centre.

The call centre insisted I go back to the ticket office which has already said they can't help twice!

I have my receipt, booking confirmation and even a photo I took of my original ticket so I'm sure I can get this sorted but if anyone has any advice would be much appreciated.

 

[Jurg]

I'd say your best option would be to take it higher within Chiltern. Details of their managing director here if you want to take it all the way to the top: https://www.ceoemail.com/s.php?id=ceo-75202

 

[CyrusWuff]

Whilst it shouldn't be necessary, I'd suggest getting in touch with Chiltern's Customer Services team (03456 005 165 and select option 3 then option 4, or use the contact form on the website) - rather than web support - and explaining the situation.

They'll then get in touch with Princes Risborough and/or Marylebone on your behalf to get it sorted out, though it may also help if you take along a copy of the booking details from the website.