transmanche
Established Member
- Joined
- 27 Feb 2011
- Messages
- 6,018
Like 6Gman, I was at Chester on Thursday - and I also have praise for ATW.
I got off 1W88 (15:21 Cardiff-Holyhead) and a few minutes later realised that I'd left a bag containing my laptop on the train. The staff provided excellent customer service; making some calls, contacting the staff at Llandudno Junction who contacted the guard of 1W88 - who found the bag. And they got the bag back to me (complete with all its contents) in under 2 hours.
So a massive thanks to the ATW staff at Chester, Llandudno Junction and the guards on 1W88 and 1K72.
I got off 1W88 (15:21 Cardiff-Holyhead) and a few minutes later realised that I'd left a bag containing my laptop on the train. The staff provided excellent customer service; making some calls, contacting the staff at Llandudno Junction who contacted the guard of 1W88 - who found the bag. And they got the bag back to me (complete with all its contents) in under 2 hours.
So a massive thanks to the ATW staff at Chester, Llandudno Junction and the guards on 1W88 and 1K72.