py_megapixel
Established Member
A while ago, I emailed Northern about some problems I had while traveling with them. Shortly afterwards I received an automated response stating that they were reviewing my complaint and that they aim to respond in 10 working days, and that their policy is to respond within 20 working days.
After the 20 working day deadline, I sent another email to chase them, summarising my previous email and requesting them to review my complaint as soon as possible.
Several days later, I sent another email, asking them again to review my complaint.
It's now been over a week since the 20th working day after my email, and Northern are still ignoring me.
Anyone else having this issue with Northern or other TOCs?
After the 20 working day deadline, I sent another email to chase them, summarising my previous email and requesting them to review my complaint as soon as possible.
Several days later, I sent another email, asking them again to review my complaint.
It's now been over a week since the 20th working day after my email, and Northern are still ignoring me.
Anyone else having this issue with Northern or other TOCs?