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Anytime Refunds

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RTID

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does anyone know the actual rules around getting a refund on an unused inbound portion of a anytime ticket?

LNER customer service just told me i can't do this, but i thought these can be refunded?
 
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221129

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Is it the outward or return part you are trying to refund?

It is possible that it has no refund value after the admin fee.
 

RTID

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Its the return part I wanted to refund. But I think you have answered it for me.

Do you know how the refundable amount is calculated? I assume its not 50%

Or is that the hidden dark world of fares that we shouldn't ask about!
 

185143

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Its the return part I wanted to refund. But I think you have answered it for me.

Do you know how the refundable amount is calculated? I assume its not 50%

Or is that the hidden dark world of fares that we shouldn't ask about!
As far as I know, you'd be refunded the difference between (Presumably the Anytime) Single and return, minus an admin fee.
 

yorkie

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Its the return part I wanted to refund. But I think you have answered it for me.

Do you know how the refundable amount is calculated? I assume its not 50%

Or is that the hidden dark world of fares that we shouldn't ask about!
If you state the fare held we can give you an exact figure.

But, as stated above, yes if you compare the cost of the single vs the return, and subtract £10 from the difference, that's the amount due.

I am assuming the train wasn't cancelled?
 

RTID

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thanks for the replies. the train wasn't cancelled, i ended up going back by car so didn't need the ticket.

The fare was a £221 Anytime Return from Kings Cross to Doncaster. I went to Doncaster, but didn't use the return portion.

LNER said i can't have a refund for the return portion.

An Anytime Single from DON to KGX is £110.50. So i assume i should be allowed to get a refund based on;

£221 minus £110.50 = £110.50, minus £10 admin = a refund of £100.50 ?
 

Haywain

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3 Feb 2013
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thanks for the replies. the train wasn't cancelled, i ended up going back by car so didn't need the ticket.

The fare was a £221 Anytime Return from Kings Cross to Doncaster. I went to Doncaster, but didn't use the return portion.

LNER said i can't have a refund for the return portion.

An Anytime Single from DON to KGX is £110.50. So i assume i should be allowed to get a refund based on;

£221 minus £110.50 = £110.50, minus £10 admin = a refund of £100.50 ?
When did you make this outward journey? A refund can only be claimed within 28 days of the expiry of the ticket validity. If that period has passed before you applied for the refund then LNER are within their rights to decline a refund.
 
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