Are there any occasions you can claim for delays on a non- protected Priv?

Discussion in 'Fares Advice & Policy' started by theageofthetra, 11 Jul 2018.

  1. theageofthetra

    theageofthetra Established Member

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    Would never normally think of claiming but have been considerably delayed on both legs of my London- Glasgow trip- well over an hour late now into Eus today.
     
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  3. scrapy

    scrapy Member

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    As far as I'm aware you can claim under delay repay. If it's a quarter fare ticket you would get a quarter of the compensation.
     
  4. theageofthetra

    theageofthetra Established Member

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    Ok didn't think I could claim at all. Thanks
     
  5. fireftrm

    fireftrm Member

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    Delay repay is exactly the same for Priv priced tickets as it is for any other. I have had quite a few!
     
  6. jon0844

    jon0844 Veteran Member

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    Have you spent your total of 16p yet? ;)
     
  7. tsr

    tsr Established Member

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    I've got the odd PRIV ticket partially refunded on Delay Repay without incident or quibble. Mainly due to ECML overhead line issues...
     
  8. High Dyke

    High Dyke Established Member

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    I did it for a delayed Preston - Leeds trip early last year. I missed the connection at Leeds for the last train to London. Luckily got the stopping service to Doncaster for a connection.

    Duly submitted a claim, though wasn't sure if Northern would pay up; however they did by sending me one single journey voucher.
     
  9. bb21

    bb21 Moderator Staff Member Moderator

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    Priv-rated tickets are entitled to the same compensation arrangements as full-fare tickets. The only exception I am aware of is that you are not entitled to a Gold Card on annual seasons.

    The compensation entitlement is buried somewhere in the Knowledgebase, although I can't remember off the top of my head where.
     
  10. theageofthetra

    theageofthetra Established Member

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    I stupidly didn't write the time down I got into Glasgow on Mon- On Realtime trains how do you change the date so I can look it up. When I click on Today nothing happens when viewed on a smart phone.

    Thx
     
  11. ForTheLoveOf

    ForTheLoveOf Established Member

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    It works fine for me on mobile, but if you simply give the train times then we can work it out for you.
     
  12. fireftrm

    fireftrm Member

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    Try raildar.co.uk, much more useful for checking the delays on a service.
     
  13. tsr

    tsr Established Member

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    Change "Around now" to "0000-2359" on the dropdown menu, then select the date you want.
     
  14. theageofthetra

    theageofthetra Established Member

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    Thanks sorted it now. 72 late going there and 62 late coming back.
     
  15. pitdiver

    pitdiver Member

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    I got half the Priv fare I paid back on the Cally Sleeper after arriving 55 mins down at FTW back in May.
     
  16. theageofthetra

    theageofthetra Established Member

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    Thanks for the advice on this. Got half the fare back. Very simple claim form online and just uploaded pics of the tickets so fair play to West Coast.
     

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