Northern has embarked on a programme to modernise its services that will help make the North a better place to live, work and visit. By 2020 Northern is committed to:
Delivering better journeys with new and upgraded trains and improved station facilities
Improved customer service, with more people to help you on your journey than ever before
Keeping you safe and secure, with more visible staff on trains and stations day and night
Our plans include 98 new trains, 243 upgraded trains and the recruitment of more people from across our business. Our new trains are now in production, the first ten of our upgraded trains are already out on the network and over 450 new people have joined the Northern team.
To bring our improvements to life, we are proposing some changes to the conductor role to give you a better service. We are clear there will be no job or pay cuts as a result of our proposed changes, however the RMT has entered into dispute with Northern, which has resulted in several days of strike action, so far, in 2017.