Bit of an interesting one I had today.
I'm travelling from London - Manchester on 12th October, so I went online today and booked an advance single through the Virgin website, £21. Unfortunately like a dope I booked it for the 19th by accident. Entirely my error, but I found an archived thread on this forum where someone said a swift call to Virgin customer services had the ticket changed and the admin fee waived, so worth a try.
I phone up and explain my problem. Nice lady is understanding, puts me on hold for a couple of minutes to check. Comes back "as a goodwill gesture we will give you a full refund and sell you a new ticket". Lovely.
Problem - no advance tickets are released for the 12th yet. She initially quotes me £78.90 but realises the issue. Back on hold for a couple more minutes.
Now I'm told "please phone back before 5pm tomorrow and if advance tickets are available we'll give you a full refund and sell you a new ticket. Otherwise, you can phone back later when they are on sale and we will change the ticket subject to a £10 admin fee".
I find it a bit strange that whether I can have the fee waived is dependent on whether the new ticket is available by tomorrow, (at least when I want to change to an earlier date, I'd understand if I was asking to change my ticket to weeks later). Not worth losing sleep over, and I realise it was my mistake and I don't have the right to have the fee waived. It just seems a bit off to me.
Here's hoping advances for the 12th show up tomorrow
I'm travelling from London - Manchester on 12th October, so I went online today and booked an advance single through the Virgin website, £21. Unfortunately like a dope I booked it for the 19th by accident. Entirely my error, but I found an archived thread on this forum where someone said a swift call to Virgin customer services had the ticket changed and the admin fee waived, so worth a try.
I phone up and explain my problem. Nice lady is understanding, puts me on hold for a couple of minutes to check. Comes back "as a goodwill gesture we will give you a full refund and sell you a new ticket". Lovely.
Problem - no advance tickets are released for the 12th yet. She initially quotes me £78.90 but realises the issue. Back on hold for a couple more minutes.
Now I'm told "please phone back before 5pm tomorrow and if advance tickets are available we'll give you a full refund and sell you a new ticket. Otherwise, you can phone back later when they are on sale and we will change the ticket subject to a £10 admin fee".
I find it a bit strange that whether I can have the fee waived is dependent on whether the new ticket is available by tomorrow, (at least when I want to change to an earlier date, I'd understand if I was asking to change my ticket to weeks later). Not worth losing sleep over, and I realise it was my mistake and I don't have the right to have the fee waived. It just seems a bit off to me.
Here's hoping advances for the 12th show up tomorrow