Egg Centric
Member
I haven't got a PCN yet but I think I'm at significant risk of getting one for parking my wife's car at East Finchley last Sunday, where you pay on leaving the car park.
Neither of the payment machines worked - they took neither cash nor card. I have a video of them refusing to take payment as it seemed wise to me to get photographic evidence. I was perfectly willing to pay at the time and as the correspondence shows contacted NCP (who manage the car park on behalf of TFL) later the same day. Never used the paybyphone app but not really sure why I should have done when I tried to pay by three other means, all of which were advertised. Still happy to pay the couple of quid for the parking but no interest in paying any PCN.
Here's my correspondence so far - have I done the right thing / do I need to do anything? It occurs to me on re-reading it I never gave them my registration number but also not sure if I should.
Of course it's possible no PCN will appear but I want to protect my position if there's anything else I can do!
Neither of the payment machines worked - they took neither cash nor card. I have a video of them refusing to take payment as it seemed wise to me to get photographic evidence. I was perfectly willing to pay at the time and as the correspondence shows contacted NCP (who manage the car park on behalf of TFL) later the same day. Never used the paybyphone app but not really sure why I should have done when I tried to pay by three other means, all of which were advertised. Still happy to pay the couple of quid for the parking but no interest in paying any PCN.
Here's my correspondence so far - have I done the right thing / do I need to do anything? It occurs to me on re-reading it I never gave them my registration number but also not sure if I should.
Of course it's possible no PCN will appear but I want to protect my position if there's anything else I can do!
Me on 11 April said:Hi, I was at East Finchley station car parking today. On getting back to the machines they both refused to take payment saying come back later. I've also tried to pay online with the car registration but it cannot be found in the system. There was no parking attendant. What am I supposed to do? Egg Centric
NCP replying yesterday said:Dear Egg Centric
Case Reference ******
Thank you for your email received 11/04/2021.
I am sorry we were not able to respond in a timely manner. I hope you were able to successfully resolve the issue by other means, if not please contact our telephone line for further advice.
At East Finchley it is possible to make payment for your parking up to 04:30 the day after exiting the car park. If you are not able to use the machines in the car park it is possible to make payment via the company PaybyPhone by calling -0330 060 4252 and providing your vehicle registration and the site location of - 801605. It is also possible to do this via the PaybyPhone website - https://m2.paybyphone.co.uk/parking
Unfortunately if no payment was made for your parking a Parking Charge Notice will be issued to the registered keeper of the vehicle for non payment.
Should you experience similar situations in future please contact our customer service telephone line at 03450 50 70 80 Opt.5. This line is open from 8am to 8pm Monday to Saturday. Should you require an immediate response we would advise calling or us using our web chat function.
I am sorry for the inconvenience this has caused you. If you require any further assistance, feel free to contact us.
Me today before I thought about posting this thread here said:Hi,
For obvious reasons, I shall not be paying any penalty charge notice when I contacted you on the same day. Your customer service line wasn't open as it was a Sunday. Please confirm that you will not be issuing one.
Thanks,
Egg Centric