Ivo
Established Member
Relating to this thread, you will notice that my train from Abergavenny had a five-minute delay. This delay slowly increased as we headed further south, until finally we reached Newport nine minutes late - by which time my connecting train to Bristol had already been (due in 1839; due out 1844, so it matches NWP's +5 requirement). Given I was travelling to Keynsham, I would not arrive until one hour later as a result - and, as thigns turned out, we hit Keynsham one minute late anyway (and before you ask, that one minute does matter because it takes the delay to over an hour).
Who should I apply to for Delay Repay? The delay was caused by ATW (or something on their route anyway) but I can see them fobbing it onto FGW because (a) the ATW service was only nine minutes late on arrival at NWP and (b) it was the FGW service that ultimately got me to Keynsham so much later than I should have. Normally I wouldn't bother given I'd only be likely to get £4 or so out of it, but that could (almost) cover a day trip to Severn Beach! (Not to mention it was another example of one of those days on which everything went wrong, so I want something out of it :roll
To summarise, I feel I should apply to ATW, but do the rest of you agree?
EDIT: Looking at the compensation form they gave me at AGV yesterday, it says "attach your validated ticket here". That's all very well, but what if the ticket isn't validated? Does it get thrown out immediately? I would not be happy if I was refused on these grounds
Who should I apply to for Delay Repay? The delay was caused by ATW (or something on their route anyway) but I can see them fobbing it onto FGW because (a) the ATW service was only nine minutes late on arrival at NWP and (b) it was the FGW service that ultimately got me to Keynsham so much later than I should have. Normally I wouldn't bother given I'd only be likely to get £4 or so out of it, but that could (almost) cover a day trip to Severn Beach! (Not to mention it was another example of one of those days on which everything went wrong, so I want something out of it :roll
To summarise, I feel I should apply to ATW, but do the rest of you agree?
EDIT: Looking at the compensation form they gave me at AGV yesterday, it says "attach your validated ticket here". That's all very well, but what if the ticket isn't validated? Does it get thrown out immediately? I would not be happy if I was refused on these grounds
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