Service on your train 4pm Glasgow to London Euston an absolute disgrace. No staff in first class (I’m not there), patrons having to come to buffet cart to be met with rude, arrogant staff who are sat on their backside in a seat on Facebook, talking with arrogance and disdain to customers who ‘dare’ to venture to buffet cart as if it’s an inconvenience to them to have to serve us. One comment overheard was your staff member saying “there’s always one” simply because a first class guest requested a complimentary drink
booked first class for my 81 year old mum to travel down to London so she'd be looked after. Staff shortage = no at seat service. She cant walk to buffet car. Not a good start v disappointed......
your train manager has just announced that there’s no first class service on the 14:20 EUS-MAN 2019-12-21 service and to contact you for refund/compensation for the ticket I bought - can you help?
By far the worst first class service I’ve ever had. The food is atrocious. The poor girl serving everyone is rushed off her feet and everyone is complaining about her. You need to put more staff on weekends and definitely upgrade the menu. The yogurt and flapjack were both ewww
Assume the the lack of response means the answer is no then!Pretty poor service on pretty poor service and this is at the start. Not even an explanation for a train from London to Scotland with no shop on board.Better service......definitely not
We finally got a drink on the way to Glasgow but no food yet!! Appalling service!
no first class service on train to Glasgow how do we get our refreshments
Before you abandon the train, there is a solution!I've noticed there's no seat selection options on the Avanti website, if my train to Glasgow is crap, I may reconsider my trip to London in March and go somewhere else instead by car.
From what I am aware the first class lounges only provide hot drinks and non alcoholic beverages however I am unsure about onboard the trains.Does first class on Avanti WC on weekdays still include complimentary alcohol, as it did with Virgin, as the Avanti website menus only mentions food and drink being free, making reference to coffee and hot drinks but no mention of alcohol, whereas with Virgin it specifically set out what alcoholic drinks were available?
According to their timetable the last evening meal Liverpool service form Euston is the 18:33 so I would have thought the 20:07 will be the late evening menu.Does anyone know what menu it would be on the 20:07 departure from London to Liverpool, would it be classed as evening meal or late evening? I am travelling next week but don’t know what to expect and the website is no help.
I am currently sat in the First class lounge in Euston and I can assure you that the wine and beers is no longer complimentary, I am unsure about onboard the train though but I will post later once I know for my self.They still do complimentary beers, wines and spirits on weekdays.