Currently on an Avanti Super Voyager service. The Shop is closed due to COVID so it's at seat ordering via the Avanti website however you can only order if connected to the train WiFi rather than mobile data. The WiFi isn't working (no IP address) apparently for most of the journey from Euston meaning nobody can place an order.
Who designs a system like this? No attempt by staff to take orders and payments by making their way through the carriages either or by allowing restricted access (one in one out) to the shop. It's how you solve problems in customer service that matter yet a multi million pound railway company and its staff can't even get the basic stuff right.
The fact that platform announcements for the service advertise the shop when it's not available isn't exactly good service or common sense either!
Who designs a system like this? No attempt by staff to take orders and payments by making their way through the carriages either or by allowing restricted access (one in one out) to the shop. It's how you solve problems in customer service that matter yet a multi million pound railway company and its staff can't even get the basic stuff right.
The fact that platform announcements for the service advertise the shop when it's not available isn't exactly good service or common sense either!