I’m caught up in disruption travelling from Euston to Coventry Arena. The 12:39 WMR service from COV to CAA has been cancelled. A mini bus has been provided which several passengers have been unable to board. Naturally I will claim delay repay but I’ve asked two members of staff to endorse my ticket to say I was unable to board the mini bus. Both have refused. I’ve explained why I want them to do so, as WMR could try to claim that there was no delay due to them running a replacement mini bus, and them being unaware I was physically unable to board. What is the point of the endorsement box on the back of a ticket if staff refuse to use it? Why does the railway persist in making simple things so difficult?