Avanti West Coast seat selector

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Trackman

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28 Feb 2013
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Lewisham
24th November today, just booked some tickets and there is no option.
Also looked for an obscure option to select seats.
The odd thing is it told told me welcome back to first class and gave me the seat I usually sit in!
 

ServerHoster

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15 Jun 2019
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North West
I’ve found out how to select seats - you need to make an account with the “new website” and on that “new website” you can enter your journey details and it should come up with a new booking system. You can select your seats after selecting trains
 

Trackman

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28 Feb 2013
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Location
Lewisham
I’ve found out how to select seats - you need to make an account with the “new website” and on that “new website” you can enter your journey details and it should come up with a new booking system. You can select your seats after selecting trains
Just been reading about it.
They are closing the old account on the 7th December.

Tickets booked on our old website are not available in your new account.
So if you purchased your ticket on our old website, before 12 November 2020, we suggest checking your emails to find them or logging into your old account. P.S. remember to use your old password when you login and download any tickets as soon as possible because this account will be closing on 7 December.
 

ServerHoster

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Hadders

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27 Apr 2011
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Admittedly I've not used it recently but C2C's site was awful when I last used it, riddled with errors and an awful user interface.
 

Hadders

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27 Apr 2011
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Just had a look at the new site, blimey it's slow and it's not exactly easy to find Advance fares. By comparison LNER's site is far better.

not exactly good either if you're required to re-register with Avanti having been in business for less than a year...
 

Haywain

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3 Feb 2013
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Not at all - it says at the top “return for £xx.xx” and next to it it says “2 singles for £xx.xx” - it defaults to the former so you have to press the latter to get advances to show up.
You think clicking on that tab and seeing no change to the fares displayed (for a return journey, at least) is a good and sensible user experience, do you? I don’t.
 

Trackman

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28 Feb 2013
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Lewisham
not exactly good either if you're required to re-register with Avanti having been in business for less than a year...
I think it’s really poor.
I wonder if they’ll mass email ’old’ accounts telling them to re-register?
A lot of people won’t bother as they would think it is scam.
It's rubbish. Which to be fair brings it entirely in line with the rest of the TOC :D
I gave them the benefit of the doubt at first, but as the months roll by they just seem to have become worse.
 

Bletchleyite

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20 Oct 2014
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"Marston Vale mafia"
I gave them the benefit of the doubt at first, but as the months roll by they just seem to have become worse.

Yeah, I thought there was a lot they could have done with say the Italian aspect of the brand (after all, Le Frecce look really good) but it's just been lackadaisical and can't-be-bothered all the way through. Which is odd, as FirstGroup seem to do OK with "look and feel" these days - the GWR brand is really very powerful, and TPE looks slick, too.
 

Vespa

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20 Dec 2019
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387
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Merseyside
I think it’s really poor.
I wonder if they’ll mass email ’old’ accounts telling them to re-register?
A lot of people won’t bother as they would think it is scam.

Pretty much my thoughts initially as it didn't recognise my log in details.
From the comments I think more work is needed.
 

Trackman

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Joined
28 Feb 2013
Messages
1,034
Location
Lewisham
Pretty much my thoughts initially as it didn't recognise my log in details.
From the comments I think more work is needed.
I've just logged in today to look at some tickets, it wouldn't log me as I know what is going on.
There was no link to the old login page or to tell you to create a new account, which is buried away in 'New look, new way to book' section.
Very poor.
 

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