BBC Story - FGW Caught Overcharging

Discussion in 'Fares Advice & Policy' started by 185, 23 Oct 2011.

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  1. 185

    185 Established Member

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    http://www.bbc.co.uk/news/uk-england-berkshire-15422629

    FGW overcharging by 40p?

    That's nothing. TrashPennine Express have for some time been robbing unsuspecting tourists arriving at Manchester Airport - the TVM conveniently often only shows one fare available - a 'First' Single, twice the price of the actual fare. Due to an error, it was banded as Manchester Stations, instead of Manchester Central Zone and when you select the former, only that fare appears.

    Will FirstGroup pay all those fares back? That went on for six years. :roll:
     
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  3. yorkie

    yorkie Administrator Staff Member Administrator

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    And Southern overcharge by around 5 pounds for a single journey when using some services operated by southern on the Brighton to London route.

    How do you get the media interested in a story i wonder? I can think of a few...
     
  4. 142094

    142094 Established Member

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    Phone or e-mail and give them the story. Journalists like an easy story where they don't have to do too much research before printing it!
     
  5. David Dunning

    David Dunning Member

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    yeah the easy ones are useful , gives you more time to concentrate on the hard one :roll:
     
  6. 142094

    142094 Established Member

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    Since most newspapers seem to be getting rid of staff and filling their pages with AP work, then I have to say that any story that doesn't take much effort to type up will be attractive to a writer.
     
  7. wintonian

    wintonian Established Member

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    As is the case here.

    Clearly the BBC don't have any reporters on the Hants/ Berks boarder or they would realise that Basingstoke is managed by SWT and the ticket machines at Basingstoke are SWT machines, so it is clearly is no surprise to see SWT finding this new method of exercising their cooperate anti-passenger attitude.
     
    Last edited: 23 Oct 2011
  8. bignosemac

    bignosemac Established Member

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    Suggest the thread title and OP are amended. Can't see how it is justifiable to bash First Group on this one.
     
  9. FrozenPoints

    FrozenPoints Member

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    That story is as laughable as the Victoria Line visually-impared one. *grunts*

    Ha. Just give me the info. I'm one of those...

    Currently writing about Northern!
     
  10. richw

    richw Established Member

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    Click on the contact us at the bottom, then website, and their is a simple form to highlight an inaccuracy in their story. You need to copy and paste the URL of the inaccurate story first, into the contact form!
     
  11. wintonian

    wintonian Established Member

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    Thanks - Done.
     
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