FrodshamJnct
Established Member
What are people’s experiences of on board service overall? (Including train managers, catering etc).
I’ve always found TPE to be really good - haven’t had a bad/poor customer service experience on board. The catering staff have in my experience also been good.
A word has to be said for VTWC too, can’t remember a time I’ve had a bad experience with a manager/in the shop. I’ve had the odd bolshy member of staff on the platforms at Euston but nothing too bad.
TfW/ATW as they were aren’t great. There are a few decent managers about but overall their customer service feels lacking compared to other TOCs. Also, what’s with their system for paying for snacks/drinks from the trolley by card? You have to buy a voucher rather than pay for the stuff directly.
I’ve always found TPE to be really good - haven’t had a bad/poor customer service experience on board. The catering staff have in my experience also been good.
A word has to be said for VTWC too, can’t remember a time I’ve had a bad experience with a manager/in the shop. I’ve had the odd bolshy member of staff on the platforms at Euston but nothing too bad.
TfW/ATW as they were aren’t great. There are a few decent managers about but overall their customer service feels lacking compared to other TOCs. Also, what’s with their system for paying for snacks/drinks from the trolley by card? You have to buy a voucher rather than pay for the stuff directly.