Borders Buses and Perryman's to become one brand, Borders Buses, from 17th July:
https://www.bordersbuses.co.uk/your-bus-service
YOUR BUS SERVICE
WHAT’S HAPPENING WITH MY BUS SERVICE?
From 17 July 2017, Perryman’s Buses and Borders Buses will merge as one brand, Borders Buses. The Perryman’s Buses brand shall be replaced.
WHY THE NAME CHANGE?
By bringing both brands together we can be more efficient and make better use of resources. It also means we can expand the bus network and improve your customer offering.
WILL THE TICKETS BE TRANSFERABLE?
Where there are common sections of routes, tickets will be transferable.
This includes service X95 and 73 (between Galashiels and Selkirk only), service X62 and 60/67/68 (between Galashiels and Melrose only), service 71 and 60/67/68 (between Galashiels and Melrose only). Service 61 and 60 (between Galashiels and Earlston only) and service 67 and 60/67/68 (between Galashiels and Earlston/St. Boswells only and Galashiels and Leaderfoot only).
WILL THE FARE PRICE CHANGE?
To provide best value and for consistency all fares will be the same price on common lines of route. This will result in reduction in some fares in the Galashiels area, where the price will be based on the ex-Perryman’s Buses fares.
WILL THE TICKET TYPES CHANGE?
We are currently working on Borders Buses ticket offering with the aim of introducing a simplified ticket range for customers. We are pleased to announce we will introduce 10 Journey tickets across the network from 17 July 2017.
4 Weekly, Annual and promotional tickets on offer once our new mobile app is launched in early September.
WILL THE TIMETABLES CHANGE?
On 17 July 2017, there will be no change to current timetables. To ensure we are delivering a bus service which meets your travel requirement we are currently carrying out a full review of the network. To have your say please complete our customer survey.
WHAT WILL HAPPEN WITH PERRYMAN'S BUSES WEBSITE AND SOCIAL MEDIA?
All timetable information will be live on Borders Buses website. Over time we will shut down the Perryman’s Buses website and merge (where possible) social media platforms.
WHAT WILL BE THE CONTACT NUMBER AND EMAIL FOR BORDERS BUSES?
We will soon have a new number for Borders Buses. In the meantime, the Berwick (01289 308719) and Galashiels (01896 754350) numbers will continue to be our main points of contact.
With emails please use
[email protected]
WILL PERRYMAN’S ON STREET TIMETABLE AND LEAFLETS BE RE-BRANDED FOR 17 JULY 2017?
No. All on street timetables and leaflets will be re-branded when services are being updated or a re-print is required.
WHAT WILL HAPPEN WITH THE VEHICLES?
The Perryman’s Buses livery is being removed and Borders Buses vinyls applied. A paint programme is in place to ensure all our vehicles are painted and branded Borders Buses over the coming months.
HOW CAN I PROVIDE FEEDBACK ON THE CURRENT BUS SERVICE?
It's your bus service and we want to ensure we meet your travel requirements. We would encourage all customers to provide feedback. Our online survey is available now. All completed surveys will be entered into a prize draw with one lucky person winning a year's free travel.
We are also working in partnership with Bus Users Scotland and Scottish Borders Council and hosting a number of Your Bus Matters drop-in sessions across the Borders. For details of the drop in sessions visit Bus Users Scotland's website.
HOW DO I CONTACT BORDERS BUSES?
Email -
[email protected]
Contact Number - 01896 754 350 (Galashiels) or 01289 308719 (Berwick)
Facebook - BordersBuses
Twitter - @BordersBuses
