If someone has bought an Advance single (for lets say £9) and only wanted to go one-way, but due to a railtour being re-timed, they now want a return, would a nice ticket clerk let them excess their ticket to an Off Peak Return (which lets say costs £16)?
I know what you're going to say "but that's a change of travel plans, so the £10 admin fee applies" but the customer is happy to remain tied to the train they originally bought the Advance ticket.
Is it at all possible? Are there any TOCs who would do this?
I know what you're going to say "but that's a change of travel plans, so the £10 admin fee applies" but the customer is happy to remain tied to the train they originally bought the Advance ticket.
Is it at all possible? Are there any TOCs who would do this?