BR fares showing PRIV discount, but unable to buy at the station...

Discussion in 'Fares Advice & Policy' started by JamesTT, 10 Jan 2017.

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  1. JamesTT

    JamesTT Member

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    I looked up a ticket on BR fares site with Priv discount applied and a discounted ticket was listed. When I enquired at the ticket office the staff advised me Priv was not applicable to the ticket in question. Does this often happen?
     
  2. greatkingrat

    greatkingrat Established Member

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    What ticket were you trying to buy?
     
  3. JamesTT

    JamesTT Member

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    Spirit of Scotland rover ticket, seems to have this problem. I found recently is it the same one?
     
    Last edited: 10 Jan 2017
  4. causton

    causton Established Member

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    You will have to give the exact ticket for us to work out why.

    For the seventeenth time, no we do not sell Priv travelcards, one may slip through the net and be on sale from some obscure station but they never show up on my ticket machine :lol:

    The above is one example of a common ticket requested that we don't do.
     
  5. JamesTT

    JamesTT Member

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    It was a rover ticket yes. Priv can't be applied to rovers and rangers then? Sorry if this has been asked before. (They could apply it to an all line rover though at the ticket office)
     
  6. RJ

    RJ Established Member

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    I'll have a look in the Knowledgebase when I get to work tomorrow.
     
  7. bb21

    bb21 Moderator Staff Member Moderator

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    Depends on the ticket - some can but others not. Not knowing what ticket you mean it is impossible to tell.
     
  8. Flying Snail

    Flying Snail Member

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    That is a <stupid> new name for the Freedom of Scotland Flexipass which was definitely available at priv rates, I used them on a few occasions myself a few years ago.

    Not many other tickets that have validity on external bus, coach (and ship) services are available at priv discount, The Explore Wales tickets are probably the best value along with the Scottish rover.
     
  9. Haywain

    Haywain Established Member

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    Priv can be applied to Rover tickets but not to Ranger tickets in general terms, but there may be exceptions in both cases. Without knowing exactly which ticket it isn't possible to say.
     
  10. TEW

    TEW Established Member

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    Seems to be an issue at the moment, and it's not just with Priv fares. They discounted the full rate fares for the Winter but there are no longer any Railcard discounted fares available. Presumably it should still be possible to get a discount on the full fare, rather than a discount on the already discounted fare. But at the moment the only fares available are full Adult and Child fares.
     
  11. dave87016

    dave87016 Member

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    Priv is valid on West Midlands Day Rangers and East Midlands Day Rangers
     
  12. Indigo2

    Indigo2 Established Member

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    Very interesting. Maybe it's a bug in certain ticket issuing systems then, that they can't show more than one version/price for a given rover. BR Fares shows two different prices for the full public rate:
    http://www.brfares.com/#!rovers?nlc=J176

    But just one for PRIV rate:
    http://www.brfares.com/#!rovers?nlc=J176&rlc=PRV

    It might be worth shopping around at different TOCs that use different make/model ticket issuing systems in their booking offices?
     
  13. Haywain

    Haywain Established Member

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    Knowledgebase is quite clear that staff discounts are not available on this product. Railcard discounts are available though.
     
  14. Wallsendmag

    Wallsendmag Member

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    ScotRail are offering a discount on the rover at the moment, which means they have removed all railcard discounts.
     
  15. Haywain

    Haywain Established Member

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    This is not reflected in Knowledgebase. Is it therefore possible to buy one at the normal rates with a railcard discount? And does Priv discount normally apply? Or is it only a discount for those who don't normally receive a discount? One way or another it's a well intentioned mess.
     
  16. Wallsendmag

    Wallsendmag Member

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    No just the general discount applies, and yes ,no
     
  17. Haywain

    Haywain Established Member

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    In which case anyone who would normally receive a discount and to whom this is actually a price increase should complain to Scotrail.
     
  18. Hadders

    Hadders Established Member

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    Spirit of Scotland is on promotion with 20% off until the end of March. I wonder if that's anything to do with it.
     
  19. RJ

    RJ Established Member

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    I think that's why the Priv discount has gone. Similarly the Valleys Day Ranger used to be available with Priv but given the price would be cheaper than many singles on Stagecoach's services, it didn't make much sense.

    Agreed with Haywain, the Spirit of Scotland discount section in the Knowledgebase definitely says there is no staff discount available.
     
  20. Haywain

    Haywain Established Member

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    As mentioned in the posts above.
     
  21. JamesTT

    JamesTT Member

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    Thank you for the information. It would be good if the BR fares site was updated to reflect the amendments to what discounts are available.
    --- old post above --- --- new post below ---
    Is it likely the Rover and Ranger tickets will not be here for much longer?
     
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