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Britrail Pass Delivery Charges

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tom3107

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2 Feb 2010
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68
First of all, I appreciate how fortunate I am to be entitled to use one of these tickets due to being a resident of Spain.

Last week, I ordered a pass from the Britrail.net website. On the website shipping page it states that Airmail delivery is available for €5, however on checkout only express shipping is available at €21. However there is also the option to buy a ´safeguard plan´ to protect against loss and theft for €19 which includes express shipping (advertised as taking 1-3 days and requiring a signature). I selected this, assuming that this express shipping option was the only option - I didn´t want the plan, but it made the extortionate delivery price €2 cheaper.

Today my pass arrived, having been sent by basic Royal Mail Airmail at a cost of 1.50GBP. I just wondered what members opinions are on this and is it worth following up? A pass which cost €182 ended up costing €203.40 - an extra 10% through unavoidable fees and also as it was advertised as express shipping.

I know its not the end of the world... but being forced into paying extra money with no other option just leaves a bit of a bitter taste in my mouth!
 
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30907

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First of all, I appreciate how fortunate I am to be entitled to use one of these tickets due to being a resident of Spain.

Last week, I ordered a pass from the Britrail.net website. On the website shipping page it states that Airmail delivery is available for €5, however on checkout only express shipping is available at €21. However there is also the option to buy a ´safeguard plan´ to protect against loss and theft for €19 which includes express shipping (advertised as taking 1-3 days and requiring a signature). I selected this, assuming that this express shipping option was the only option - I didn´t want the plan, but it made the extortionate delivery price €2 cheaper.

Today my pass arrived, having been sent by basic Royal Mail Airmail at a cost of 1.50GBP. I just wondered what members opinions are on this and is it worth following up? A pass which cost €182 ended up costing €203.40 - an extra 10% through unavoidable fees and also as it was advertised as express shipping.

I know its not the end of the world... but being forced into paying extra money with no other option just leaves a bit of a bitter taste in my mouth!
I think a complaint would be in order, but you have taken out a safeguard plan which has some value, so it's not clear what you are entitled to.
 

paddington

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19 Feb 2013
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964
Did it arrive within 1-3 days?

A signature on delivery protects the seller, not the buyer.
 

Flying Snail

Established Member
Joined
12 Dec 2006
Messages
1,625
First of all, I appreciate how fortunate I am to be entitled to use one of these tickets due to being a resident of Spain.

Last week, I ordered a pass from the Britrail.net website. On the website shipping page it states that Airmail delivery is available for €5, however on checkout only express shipping is available at €21. However there is also the option to buy a ´safeguard plan´ to protect against loss and theft for €19 which includes express shipping (advertised as taking 1-3 days and requiring a signature). I selected this, assuming that this express shipping option was the only option - I didn´t want the plan, but it made the extortionate delivery price €2 cheaper.

Today my pass arrived, having been sent by basic Royal Mail Airmail at a cost of 1.50GBP. I just wondered what members opinions are on this and is it worth following up? A pass which cost €182 ended up costing €203.40 - an extra 10% through unavoidable fees and also as it was advertised as express shipping.

I know its not the end of the world... but being forced into paying extra money with no other option just leaves a bit of a bitter taste in my mouth!

They have form for this.

Some time ago I ordered a pass with express shipping and it was sent by regular post. I had paid extra as it was around 2 weeks before I was due to leave and post from UK to here is unreliable. When there was no show after a few days I contacted them and was told it had been sent by regular mail with barely an apology. It showed up the morning I was due to leave after I had spent hours re-arranging my plans.

If they tried that with me again I'd just demand a refund or a tracked delivery replacement based on the ticket not arriving (regular mail has no tracking, delivery is not provable) and go use the ticket anyway.

That safeguard plan is a garbage product, they don't provide replacement passes and have so many conditions and exclusions that any decent travel insurance policy would provide better cover for far less.
 

paul1609

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Joined
28 Jan 2006
Messages
7,190
Location
Wittersham Kent
Britrail.net is operated by APCrail of Toronto Canada.
The the e ticket would be a better purchase.
 

Flying Snail

Established Member
Joined
12 Dec 2006
Messages
1,625
Britrail.net is operated by APCrail of Toronto Canada.
The the e ticket would be a better purchase.

The tickets for European purchases from ACP are sent from a London office.

The M-Pass (e?) tickets are not available for all types, particularly the flexipass and bizarrely the low season 15% discount is only available on paper tickets so M tickets cost more at this time of year on the products they are available for.
 
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