• Our booking engine at tickets.railforums.co.uk (powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Broken phone - could not present e-ticket

Status
Not open for further replies.

Shell

Member
Joined
21 Dec 2016
Messages
28
Evidence that a person has purchased a ticket should be an absolute defense to any prosecution that rests on the basis that they couldn't present a ticket. This entirely solves the "I left my ticket at home", "my phone's broken", etc, problem. If the railways discover that it's too easy to provide a defense that the prosecutor can't successfully attack... perhaps they need to upgrade their ticketing standards. Maybe with this new-fangled e-ticketing system they've heard so much about.
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

Clip

Established Member
Joined
28 Jun 2010
Messages
10,822
Evidence that a person has purchased a ticket should be an absolute defense to any prosecution that rests on the basis that they couldn't present a ticket. This entirely solves the "I left my ticket at home", "my phone's broken", etc, problem. If the railways discover that it's too easy to provide a defense that the prosecutor can't successfully attack... perhaps they need to upgrade their ticketing standards. Maybe with this new-fangled e-ticketing system they've heard so much about.
That's unworkable as I could purchase a ticket and give it to me mate to use on the same journey and say I left it at home and then show them after I had purchased it.

The bylaws and railway offences have been around since way before privatisation and they seem to have worked for all that time
 
Last edited by a moderator:

najaB

Veteran Member
Joined
28 Aug 2011
Messages
30,818
Location
Scotland
Evidence that a person has purchased a ticket should be an absolute defense to any prosecution that rests on the basis that they couldn't present a ticket. This entirely solves the "I left my ticket at home", "my phone's broken", etc, problem.
Two people travel on one ticket. If the one with the ticket gets checked, no problems. If the one without the ticket gets checked, no problems - just send in the proof of purchase after the fact.
 

DavidGrain

Established Member
Joined
29 Dec 2017
Messages
1,236
The offense is travelling whilst not in possession of a valid ticket. This is an absolute offense i.e that the prosecution does not have to prove intent.
 

AlterEgo

Veteran Member
Joined
30 Dec 2008
Messages
20,220
Location
No longer here
Evidence that a person has purchased a ticket should be an absolute defense to any prosecution that rests on the basis that they couldn't present a ticket.

This makes no sense...so if I show the prosecuting team a bank statement or receipt showing I bought a ticket:

a) how do they know which ticket?
b) how do they know I haven’t refunded it?
c) how do they know I didn’t give it to someone else?
d) how do they know I didn’t sell it?
e) how do they know I’m entitled to use that ticket?
 

Gareth Marston

Established Member
Joined
26 Jun 2010
Messages
6,231
Location
Newtown Montgomeryshire
I've already seen people trying to travel with screenshots of e tickets that they say "have been bought for them by a friend" unfortunately it's just another interface where someone will try it on.
 

warnerbro

Member
Joined
5 Apr 2018
Messages
10
So I took the initial advice on here and sent a grovelling letter in response begrudgingly and I have been able to pay £100 to prevent the matter going to court. Thanks for the help.

I will however be writing a letter of complaint to the train company as I find it pretty unfair that I had bought an e-ticket for the first time ever (used cross country hundreds of times) and due to my phone being broken and the barriers being up at the station I was immediately faced with the possibility of prosecution. As people have said on here why even have the option of e-tickets that in any other scenario you would be able to evidence you had purchased in the event you might not be able to produce it.

All this seems to be is a money making scheme and out dated laws that were introduced before technology. It’s funny how they can validate your identity on the train but not the fact that you bought an e-ticket.
 

warnerbro

Member
Joined
5 Apr 2018
Messages
10
Also to add my new 26-30 railcard is e-ticket only. Good job I didn’t have that at the time otherwise I might have faced ever higher expense. No doubt much to the glee of those running these companies. Update your technology to fit the product you are offering.
 

warnerbro

Member
Joined
5 Apr 2018
Messages
10
How about you start by taking care of your phone.

So someone taking it out of your hands in the middle of a public space and preceding to smash it on the floor is classed as not taking care of it? I guess you’re so wise you don’t bother and only use orange card tickets and a land line telephone?
 

AM9

Veteran Member
Joined
13 May 2014
Messages
14,264
Location
St Albans
So someone taking it out of your hands in the middle of a public space and preceding to smash it on the floor is classed as not taking care of it? I guess you’re so wise you don’t bother and only use orange card tickets and a land line telephone?

Never had a phone stolen nor lost one nor broken one. Never lost a train ticket AFAICR.
Whether you choose to use an electronic ticket or a paper ticket, if you can't look after it, expect to have to pay again and maybe even pay a penalty for attempting to travel without the necessary authority to travel. I suspect that any TOC would expect the same but if you insist on sending them a 'letter of complaint', if they respond, it might be to remind you of the contract that you enter into when choosing to travel as many here have done.
 

MikeWh

Established Member
Associate Staff
Senior Fares Advisor
Joined
15 Jun 2010
Messages
7,870
Location
Crayford
Never had a phone stolen nor lost one nor broken one. Never lost a train ticket AFAICR.
Whether you choose to use an electronic ticket or a paper ticket, if you can't look after it, expect to have to pay again and maybe even pay a penalty for attempting to travel without the necessary authority to travel. I suspect that any TOC would expect the same but if you insist on sending them a 'letter of complaint', if they respond, it might be to remind you of the contract that you enter into when choosing to travel as many here have done.
With respect, I suggest that if you haven't been mugged it might be better not to gloat about never having had a phone stolen. One of my sons had the misfortune to have that happen and it shook him very badly. There are some things in life that you sadly can't prevent happening, unless you never ever go out.
 

farleigh

Member
Joined
1 Nov 2016
Messages
1,148
I am glad it has been resolved but it seems unfair that you are out of pocket and have had to pay twice.

The posts about 'look after your phone' and 'I never lose anything I don't' are - frankly - oafish IMO
 

najaB

Veteran Member
Joined
28 Aug 2011
Messages
30,818
Location
Scotland
So someone taking it out of your hands in the middle of a public space and preceding to smash it on the floor is classed as not taking care of it?
No, but that's not the railway's fault, nor concern. If I have cash stolen from me it's rubbish but it's not the bank's fault.
The posts about 'look after your phone' and 'I never lose anything I don't' are - frankly - oafish IMO
I can't speak for others but I'd never claim that I've never lost anything. But, equally, I accept that if I lose something then I'll be out of pocket - if I can get a refund then happy days, otherwise s*** happens.
 

farleigh

Member
Joined
1 Nov 2016
Messages
1,148
Naja B - the point of an electronic ticket is that it is not lost if you lose the phone.
How hard can it be to see that the man purchased a ticket?
I would also be grateful if you did not allude to foul language in response to my posts.
 

najaB

Veteran Member
Joined
28 Aug 2011
Messages
30,818
Location
Scotland
Naja B - the point of an electronic ticket is that it is not lost if you lose the phone.
If it were an e-ticket, I would agree. However very few (no?) TOCs currently issue E-tickets, they issue m-tickets which are very different things.
 

Fare-Cop

Member
Joined
5 Aug 2010
Messages
950
Location
England
I've already seen people trying to travel with screenshots of e tickets that they say "have been bought for them by a friend" unfortunately it's just another interface where someone will try it on.

Whatever the ticketing type, there has always been a substantial amount of 'trying it on' as Gareth says.

This is undoubtedly why the guidance from Ministry of Justice to Crown Prosecution Service (and therefore all TOC prosecutors too) is clear and reads as follows:

'Fare Evasion
This is the principal form of dishonesty to affect public transport. The fact that it is widespread is a relevant public interest factor. Remember also the general principles covering prosecution for all offences of dishonesty.'
.
 
Status
Not open for further replies.

Top