baggie-ade
New Member
- Joined
- 25 Jul 2012
- Messages
- 3
Hi
I would be grateful if someone could provide their opinion on a problem I have.
I have purchased a Saturday Travelcard from Manchester to London for £36.70. You can't use railcard discount with this ticket and there are no child reductions.
I want to take my daughter now and we have a Friends and Family Railcard.
I went to the station and asked to buy an Off Peak Return from Manchester to London which is £14.10 with the railcard discount and £37.10 without the railcard discount.
I was told there that it is not possible for me to have the discount on her ticket because my ticket does not have a discount applied to it.
I rang Virgin when I got home and was told that it is not possible because it was not bought at the same time as the other tickets.
I know the answer I got on the phone to be untrue as I have previously added an extra child onto an existing booking and received the railcard discount.
http://www.familyandfriends-railcard.co.uk/buy-family-friends-railcard/faqs/eligibility
http://www.familyandfriends-railcard.co.uk/buy-family-friends-railcard/railcard-terms-conditions
I have read both the above links to the terms and conditions and neither of them back up the reasons why I can't have a discounted ticket for my daughter. The both say the named cardholder (me!) must travel with the people who have received the discounted rail ticket.
Neither of the links say my ticket must have received the railcard discount and they do not say I must have bought all the tickets at the same time.
Point 1 of the 1st link says I must travel for the entire journey with any passengers who have been bought a discounted ticket. This will happen.
Am I reading this wrong or have I been told incorrect information?
Thanks
Ade
I would be grateful if someone could provide their opinion on a problem I have.
I have purchased a Saturday Travelcard from Manchester to London for £36.70. You can't use railcard discount with this ticket and there are no child reductions.
I want to take my daughter now and we have a Friends and Family Railcard.
I went to the station and asked to buy an Off Peak Return from Manchester to London which is £14.10 with the railcard discount and £37.10 without the railcard discount.
I was told there that it is not possible for me to have the discount on her ticket because my ticket does not have a discount applied to it.
I rang Virgin when I got home and was told that it is not possible because it was not bought at the same time as the other tickets.
I know the answer I got on the phone to be untrue as I have previously added an extra child onto an existing booking and received the railcard discount.
http://www.familyandfriends-railcard.co.uk/buy-family-friends-railcard/faqs/eligibility
http://www.familyandfriends-railcard.co.uk/buy-family-friends-railcard/railcard-terms-conditions
I have read both the above links to the terms and conditions and neither of them back up the reasons why I can't have a discounted ticket for my daughter. The both say the named cardholder (me!) must travel with the people who have received the discounted rail ticket.
Neither of the links say my ticket must have received the railcard discount and they do not say I must have bought all the tickets at the same time.
Point 1 of the 1st link says I must travel for the entire journey with any passengers who have been bought a discounted ticket. This will happen.
Am I reading this wrong or have I been told incorrect information?
Thanks
Ade