Caledonian Sleeper refunds

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ginge8991

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22 Jan 2014
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Hi all,

I'm find myself in need of assistance once again. I am planning a trip to London and I am going down and up by train. I am using the Sleeper to get down and I was planning to use it going back up, however my itinerary may be rethought, meaning that I will travel back up earlier in the day.

To get to the point. What I am asking. Is it possible for me to get a refund from Caledonian Sleeper if I choose not to travel? And if so, how much time in advance do I need to apply for said refund?

If you managed to negotiate all of that drivel then I salute you.

A
 
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najaB

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I have received a refund for a sleeper supplement, so I don't see any reason that you wouldn't be able to refund a ticket. Bear in mind though that you get a reduced refund if you cancel less than 24 hours before your booked service.
 

Hadders

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The reduced refund being nothing as I found out to my cost when I cancelled a booking last summer with less than 24 hours to go due to illness.
 

Bletchleyite

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Up to whatever the deadline is, it's a full refund less £10 admin fee. I've done it. It's surprisingly generous for discounted tickets, though it's probably like that because they don't have the mechanism in place to do changes for a £10 fee rather than refunds and rebooking.
 

najaB

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The reduced refund being nothing as I found out to my cost when I cancelled a booking last summer with less than 24 hours to go due to illness.
I avoided stating how much the reduction is as I've had different answers at different times. Around this time last year I booked a sleeper supplement for the wrong day (booked it around 3pm for today when it was meant to be tomorrow). Contacted them and got the new one booked and got a full refund (less £10).

On other occasions I've been told it's 75% refund the up to the day before, 50% refund up to 12pm on the day, nothing afterwards.
 

najaB

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It seems to be full refund less a tenner prior to 12 noon the day before travel, nothing after.

https://www.sleeper.scot/images/CSRefundForm.pdf

This tallies with what I've had.

The figures you quote are I think ScotRail ones.
Ironically, they are gWr's - Scotrail used to be exactly as you posted. But depending on who I asked I got different answers. Conflicting answers? Shock, horror!
 
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