Caledonian Sleeper website *help*

Discussion in 'Fares Advice & Policy' started by saj, 15 Apr 2015.

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  1. saj

    saj Member

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    Trying to view prices for the sleeper in the summer, leaving from Crewe to Dundee but it is only giving me the option to travel from Scotland and no option for trains leaving London !!

    Am i being extremely ditzy here ? should i be using a different website?

    Did use national rail and was re-directed to the Caledonian Sleeper website but can't find anyway to search for tickets leaving from London ??

    Advice please !!
     
  2. causton

    causton Established Member

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    Make sure you open the drop down boxes and click From in the from box, and To in the to box, then it will let you choose all the stations. As I had previously searched for a journey from Inverness to Euston, it would then not show Crewe or Dundee in the From and To!
     
  3. causton

    causton Established Member

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    Screen Shot 2015-04-15 at 11.05.08.png

    Looks fine to me going through the process :)
     
  4. saj

    saj Member

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    Ok i finally found that you have to click on the little uk map to bring up other option and manually type in destination etc..... Doh !

    Now it is not giving me any searches for sleeper trains and i'm sat here thinking suerly it can't be this complicated.... i had no problems booking a sleeper from scotland !!


    My website must be broken because the search looks nothing like yours in the pic ha !!
    --- old post above --- --- new post below ---
    Right no need to panic, i have done it :D

    I'm really not this ditzy :roll:

    £69.55 for 1 adult and 1 child + free complimentary wake up drinks .... bargain :D
     
    Last edited: 15 Apr 2015
  5. reb0118

    reb0118 Established Member Fares Advisor

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    You were easily bought! I personally would not have alighted at Dundee for less than £100. :p

    To be fair Dundee is not that bad, but being the junior of the four traditional Scottish cities it has always borne the brunt of our jokes. There is no finer approach to a city than across the Tay Bridge with the light glinting off the firth. I have taken some pictures where The Law looks surprisingly like the Hagia Sophia in Constantinople - a few minarets and the illusion would've been complete. If you get time take a walk up The Law it is well worth it!

    Enjoy your trip on the Sleeper.
     
  6. RochdalePioneers

    RochdalePioneers Member

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    Another Serco sleeper ticket question - do they accept Rail Travel Vouchers? National Rail lists them as an operator so I assume so...
     
  7. First class

    First class Established Member

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    They have no booking office(s), only a telesales centre. As the train is marked mandatory reservations only, other than for on the day (Conductor issued) berth supplements and onward travel tickets, dining/meal vouchers etc, I don't think they are obliged to accept them as they have no customer facing ticket centres.

    You can get the same ticket via any other TOC though, who will accept RTVs for any journey.
     
  8. causton

    causton Established Member

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    I think they do provide, Fort William coming to mind, a "daytime" service for passengers who want to turn up and use the seated portion without reservations. For this I am sure the guards would (if reluctantly, as it is a hassle to account for them!) accept RTVs on board if you were making that journey, or for the reasons above...

    If you want to actually book a ticket for travel on their trains in advance, just turn up to any ticket office and hopefully you will find a clerk who is both willing and able to sell you tickets for them!*

    *I say this, as some journeys I still can't work my way round how to actually sell berths for some as they don't come up, just seats! ;)
     
  9. RochdalePioneers

    RochdalePioneers Member

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    So you can still go to (say) Euston and buy tickets over the counter? Their website seems to be suggesting web and phone only
     
  10. Greeby

    Greeby Member

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    Is there a TOC that doesn't try and pretend that booking offices don't exist in their publicity?
     
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