- 3 Mar 2013
On the whole, people who have had to quarantine in hotels have been aware of the arrangement before booking to travel and have still done so.Not to specifically excuse CS, but it is in fact the case that we are just coming out (hopefully) of a global pandemic that's massively disrupted almost every industry in the world and had significant personal consequences for a large number of people in the UK. So...yeah, Covid can often be an easy excuse for things but it's also an entirely real problem for any operation relying on staff being physically present.
In 'normal' times I'd agree that being chucked out at 4am would be totally unacceptable and indicative of terrible management but it's not normal times. There are also people who've had travels disrupted by having to spend a week or two in solitary confinement in a hotel at their own expense. I know people who literally can't travel to their home country at all. Maybe a little perspective is required?
The Covid problem is exacerbated by the poor Industrial Relations, so yes it is still indicative of terrible management to kick you out of a luxury hotel with minimal notice, despite having the alteration planned for a few days *and then not compensate your guests accordingly*. I'd listen to an argument that people in the seats don't need compensating, but people who've paid a three figure sum and then get turfed out onto a bus absolutely do. If a hotel kicked me out after 7 hours I'd rightfully be expecting compensation from Travelodge, never mind a high end establishment.