Bletchleyite
Veteran Member
As a result they offer disabled people occupying the Fort William accessible cabin, room service from the Fort William / Aberdeen lounge car. But they say they won't if the Fort William / Aberdeen lounge car is out.
Well, that's a bit lazy and not at all a reasonable adjustment given that an able bodied passenger could presumably walk through.
I'd push that point to their customer services and make a big thing about that being unacceptable and a breach of disability legislation (if you are bothered; you might prefer stuff from Marks instead anyway).