CaptainHaddock
Established Member
- Joined
- 10 Feb 2011
- Messages
- 2,214
Having been shoved through the ticket gates at my destination station twice a day, my annual season ticket has faded to the point it's virtually unreadable so I went to the booking office yesterday to get a replacement. When I asked the guy on the counter, he asked if it had been issued by his booking office and I said no, so he refused to issue me with a replacement. He instead stated I could only get a replacement from the original issuing office, which is a pain in the backside for me as it was issued for me by my employer through a business travel agent. They want me to post the ticket back to them, they will then wait to receive it, void the old one and post a new one out to me, a process that will probably take a fortnight. During this time I'm expected to buy a new ticket each day, which they say they will then reimburse (yeah right!).
This seems a very longwinded and bureaucratic process so I wonder if any ticket experts on here can answer this pair of queries.
1. Surely any ticket office can issue a replacement season ticket, as it's done as a zero fare so no money changes hands and no accounting is needed? Was the guy in the ticket office right or was he just being a bit of a jobsworth?
2. Why does the issuing office need to wait to receive the faded original season before issuing the replacement? I don't mind sending them the original once I've received the replacement, but it seems unfair I should be expected to have no season ticket for a fortnight and end up out of pocket.
This seems a very longwinded and bureaucratic process so I wonder if any ticket experts on here can answer this pair of queries.
1. Surely any ticket office can issue a replacement season ticket, as it's done as a zero fare so no money changes hands and no accounting is needed? Was the guy in the ticket office right or was he just being a bit of a jobsworth?
2. Why does the issuing office need to wait to receive the faded original season before issuing the replacement? I don't mind sending them the original once I've received the replacement, but it seems unfair I should be expected to have no season ticket for a fortnight and end up out of pocket.