Can I change direction of travel for a return ticket?

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marts

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Hi, I've just bought a Faversham to London return for travel on Friday 10th June returning Monday 13th June, with Network Railcard discount, £17.15.

Once I'd got the confirmation email I realised I've booked the wrong direction of travel, I need to start in London and return to London, can this be changed? I bought the ticket using the EMT app and have not collected the ticket yet, I've checked the EMT website for a refund and its offering me £7.15 refund and £10 refund charge.

Any thoughts?
 
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transportphoto

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If you haven't collected the ticket, give EMT a ring: 03457 125 678.
 

marts

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Thank you, I'll give them a call tomorrow. Would it be worth try the ticket desk in Sheffield tomorrow morning?
 

transportphoto

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They're open 24/7, the sooner you indicate to them that you've made a mistake the more likely they are to help without charging.
 

Agent_c

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Hi, I've just bought a Faversham to London return for travel on Friday 10th June returning Monday 13th June, with Network Railcard discount, £17.15.

Once I'd got the confirmation email I realised I've booked the wrong direction of travel, I need to start in London and return to London, can this be changed? I bought the ticket using the EMT app and have not collected the ticket yet, I've checked the EMT website for a refund and its offering me £7.15 refund and £10 refund charge.

Any thoughts?

You'll need to get them to change it, whether or not they do without the fee is up to them.

Don't try using it the wrong way - your use of the return portion invalidates the outward.
 

marts

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Been doing that journey every month for ten years and that's the first time I've messed up!

Didn't realise they were open 24 hours, called them and got it changed, full refund and new ticket booked.

Thanks for your help.
 
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