Can you get refunds...

[Jim]

...on rail rovers if you get delayed? If so, what are you entilted to?

 

[clagmonster]

Yes. I have claimed one from Anglia before. Just get a claim for as per normal and send a copy of the ticket.

 

[Jim]

How do you mean delayed? Under what circumstances?

Well if you are say more than 1hr late on a paticular journey

 

[yorkie]

Well if you are say more than 1hr late on a paticular journey

For what reason?

I doubt it, especially if it's a period rover, which are counted as season tickets.

What was the rover exactly, and it's cost?

 

[Table 52]

I think in an exceptional case you could be considered for some sort of compensation, but I doubt it would be anywhere near the value of your rover. Write a real sob story to the toc and who knows, you might get some pretty green rail vouchers!

 

[Mojo]

Some of the situation under which compensation can be given is quite stupid, for a lot of delays, I simply wouldn't bother claiming (unless I'm short of money ), as such delays happen on other modes of transport, where you aren't entitled to a refund. Yet a problem that happenned to me the other day was when Chiltern Railways ran a 2-car train on the first service after 1700 heading out of Birmingham. The train was so full I could not actually fit on, resulting in an arrival at my end destination over 50 mins late - Chiltern wrote back saying to me that they do not have to give a refund for such circumstances, even though in this case, the delay was caused by the TOC's incompetence rather than an "accident" involving signal failure, train failure, etc.

 

[AlexS]

I got a free telford to codsall rail ticket out of arriva after their shagged 158 died in the heat at Wellington station blocking all traffic for approx 95 minutes.

 

[Techniquest]

Hmm. I've written off to ATW to complain about the delays they caused me when they cancelled, due to an overheating engine in 153313, the 1538 Llandrindod Wells - Swansea HoW train. I was on a rover at this time, and the only thing I've heard back so far is a letter acknowledging receipt of the form and they will contact me shortly. This was a few weeks ago now, so tomorrow I will make it my mission to contact them and ask them what they are doing. I want my £19.80 back, or some amount of it!

I did get £24 in vouchers back from FGW this morning, which I was happy about. Two more due to come back yet, then I might be off on my Freedom of the North West rover soon! Failing that a hellfire run to Manchester for a massive number crunching spree!