Changeover from season ticket to Merseytravel railpass?

Discussion in 'Fares Advice & Policy' started by Camden, 29 Apr 2015.

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  1. Camden

    Camden Established Member

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    Colleague previously commuting to Manchester from Liverpool has been trans'd to the Liverpool office.

    Their current season is around three grand, going to down to around £500 a year with a Merseytravel Railpass ticket.

    Ordinarily with going to a cheaper season ticket it is more cost-effective to get a changeover rather than a refund and new ticket, however said colleague says when asking Merseyrail about this was told that you can't do a changeover between these two.

    I can imagine some station staff not being particularly in the know about changeovers anyway, so could I put this out there for a more definitive view?

    Were they told right, or should they be able to changeover from a Liv - Mcr annual season (6+ months left to go) to an annual Railpass season ticket, and if so is there anything that can be pointed to to aid them in winning the argument?
     
  2. cool110

    cool110 Member

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    Because a Railpass is a PTE ticket the normal procedures for season ticket refunds and changeovers don't apply. Merseytravel don't do changeovers on any of their tickets, so a refund and new ticket is the only option.
     
  3. Camden

    Camden Established Member

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    Thanks cool110
     
  4. Polarbear

    Polarbear Established Member

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    And also, an all area "Railpass" allows travel on all trains within merseyside, not just the one line. Useful if you want to spend your leisure time in places such as Liverpool 1 or Chester.
     
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