Changing an advance ticket

VauxhallandI

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26 Dec 2012
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Cheshunt
My friend had a Chiltern advance fare single Leamington to Marylebone. He approached the ticket office to change the ticket (expecting a £10 admin fee) however was told that as it was bought via Trainline (yes I know I told him) then they couldn't do this and he would have to do it with them.

Is this right and if so why?

How could he do it with Trainline with a paper ticket on the day of travel?
 
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VauxhallandI

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26 Dec 2012
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Location
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tsman

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Joined
15 Jun 2019
Messages
18
I had a similar experience (but worse) with at a Southern ticket office a few months ago

I had a paper LNER Advance ticket (bought through LNER). On the day of travel (prior to the journey), I asked the Southern ticket office to change the date. They said such a thing couldn't be done, whether with them or LNER.

LNER, however, happily obliged, and I just had to post the ticket back to them and they issued a new one.

Am I right to think the Southern ticket office was wrong here?
 

Tazi Hupefi

Member
Joined
1 Apr 2018
Messages
71
Location
Nottinghamshire
Avanti West Coast and Virgin before that are not able to amend any Advance tickets unless:

1) They sold it from one of their stations and they can recall the ticket from some sort of database

Or

2) Virgin could amend web sales bookings as long as you'd used the Virgin website.

In both instances they do something called "non-issue and rebook" rather than an amendment/supplement/excess.

Really annoys me because my tickets are usually bought by work so I can never amend them.
 

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