Changing an advance ticket

Discussion in 'Disputes & Prosecutions' started by VauxhallandI, 7 Jan 2020.

  1. VauxhallandI

    VauxhallandI Member

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    My friend had a Chiltern advance fare single Leamington to Marylebone. He approached the ticket office to change the ticket (expecting a £10 admin fee) however was told that as it was bought via Trainline (yes I know I told him) then they couldn't do this and he would have to do it with them.

    Is this right and if so why?

    How could he do it with Trainline with a paper ticket on the day of travel?
     
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  3. Bearclaw

    Bearclaw Member

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  4. island

    island Established Member

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    Was his trainline ticket a traditional ticket, or self-print/electronic ticket?
     
  5. VauxhallandI

    VauxhallandI Member

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    It was normal looking old skool ticket
     
  6. tsman

    tsman Member

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    I had a similar experience (but worse) with at a Southern ticket office a few months ago

    I had a paper LNER Advance ticket (bought through LNER). On the day of travel (prior to the journey), I asked the Southern ticket office to change the date. They said such a thing couldn't be done, whether with them or LNER.

    LNER, however, happily obliged, and I just had to post the ticket back to them and they issued a new one.

    Am I right to think the Southern ticket office was wrong here?
     
  7. district

    district Member

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    Definitely can be done in a Southeastern office regardless of who it was bought from.
     
  8. Wallsendmag

    Wallsendmag Established Member

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    Some of the new TIS require you to be able to sell the original ticket in order to X/S it. There if it was an online only ticket this could have caused problems.
     
  9. VauxhallandI

    VauxhallandI Member

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    So as far as a joined up railways we are now going backwards!
     
  10. Belperpete

    Belperpete Member

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    We've been going steadily backward from the joined-up railway ever since privatisation.
     
  11. Hadders

    Hadders Established Member

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    Shouldn't any ticket office that can do seat reservations be able to amend an Advance?
     
  12. CyrusWuff

    CyrusWuff Established Member

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    That certainly should be the case, but some clerks have a habit of making up rules that don't exist to cover for a lack of knowledge.
     
  13. district

    district Member

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    Absolutely! But sadly your experience may vary.
     
  14. Tazi Hupefi

    Tazi Hupefi Member

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    Avanti West Coast and Virgin before that are not able to amend any Advance tickets unless:

    1) They sold it from one of their stations and they can recall the ticket from some sort of database

    Or

    2) Virgin could amend web sales bookings as long as you'd used the Virgin website.

    In both instances they do something called "non-issue and rebook" rather than an amendment/supplement/excess.

    Really annoys me because my tickets are usually bought by work so I can never amend them.
     
  15. Bletchleyite

    Bletchleyite Veteran Member

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    Are they not in breach of the TSA for that?
     

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