I travelled recently on the 05:02 TfL Rail service Paddington to Heathrow Terminal 5.
This left from Platform 4 (which it seems to do daily from BRTimes): I touched in and touched out at the barriers as normal.
I was charged the Heathrow Express fare for this journey, I guess in retrospect because I touched in at the 'High-speed platforms' barriers' at Paddington.
I assumed this would be an easy fix for a refund by calling TfL - but despite explaining the above, the fundamentals of different platform banks at Paddington, the longer journey time, or the simple fact I touched in at the barriers between me and the train - I was just told no refund is due as I touched in at the 'Heathrow Express' platforms.
Not sure what to do except a charge-back of the Oyster top-up?
Also I guess this is happening to other users of this service?
This left from Platform 4 (which it seems to do daily from BRTimes): I touched in and touched out at the barriers as normal.
I was charged the Heathrow Express fare for this journey, I guess in retrospect because I touched in at the 'High-speed platforms' barriers' at Paddington.
I assumed this would be an easy fix for a refund by calling TfL - but despite explaining the above, the fundamentals of different platform banks at Paddington, the longer journey time, or the simple fact I touched in at the barriers between me and the train - I was just told no refund is due as I touched in at the 'Heathrow Express' platforms.
Not sure what to do except a charge-back of the Oyster top-up?
Also I guess this is happening to other users of this service?