Chathill - Barnhill single

Discussion in 'Fares Advice & Policy' started by adrock1976, 26 May 2015.

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  1. adrock1976

    adrock1976 Established Member

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    I have checked online on both Southern and VTEC websites as a dry run for the second half of August (selecting a weekday at the beginning part of August), and by inputting in the origin and destination normally, this displays both the southbound departures from Chathill, with a change at Alnmouth for Alnwick.

    When I've inputted "Morpeth" in the via option so as to avoid the evening XC and force me on the VTEC (2000 departure from MPT), the 1911 from CHT disappears, however, the morning departure remains for some strange reason. Also, the 1911 from CHT arrives at MPT at 1947, giving a 13 minute interchange, which I view as reasonable.

    Furthermore, I also tried this as a dry run online earlier on in the year, and by stating "Morpeth" in the via field, it displayed the both the morning and the 1911 departures from CHT.

    Does anybody know what has caused the 1911 to disappear off the system recently, and how I could force it to show the 1911 departure changing at MPT on to the 2000 Edinburgh service?

    In peace

    Adam
     
  2. yorkie

    yorkie Administrator Staff Member Administrator

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    I think Atos are so busy trying to close down 'loopholes' that they end up invalidating perfectly good itineraries at times.

    Just use trainsplit.com
     

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  3. adrock1976

    adrock1976 Established Member

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    Many thanks. I will try trainsplit nearer the time.

    By the way, I've had a look at the easement text on the ATOC website. I've copied below the relevant easements relating to travelling north of Chathill.

    000065 Local
    Journeys from Chathill, Alnmouth, Acklington, Widdrington, Pegswood, Morpeth,
    Cramlington and Manors to Berwick-upon-Tweed and stations in Scotland may double
    back from Newcastle
    on tickets routed "Any Permitted". This easement applies in both
    directions.

    I don't think this one works anymore, as when I've inputted "Newcastle" in the via field, it returns no results at all.

    700123 Circuitous route
    Customers travelling from Chathill, Alnmouth, Acklington, Widdrington, Pegswood,
    Morpeth and Cramlington to Berwick Upon Tweed and beyond, and in possession of
    tickets routed 'DIRECT' may not travel via Newcastle. This easement applies in both
    directions.

    700216 Circuitous route
    Customers travelling from Chathill to or via Berwick Upon Tweed in possession of
    tickets routed DIRECT or ANY PERMITTED may not travel via Morpeth. This easement
    applies in both directions.

    I'm wondering if it is this easement that may be causing the 1911 from Chathill to disappear off the system. There again, it does not really explain how the morning departure still remains. Very puzzling indeed.

    In peace

    Adam
     
  4. adrock1976

    adrock1976 Established Member

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    I have had a response from VTEC customer service today, which is copied and pasted below.

    A Great Northern managed service? Have I missed something that the five PTE areas in the North of England desire to run future services on the Great Northern Railway from London Kings Cross to Doncaster and Leeds?

    Regarding engineering works, I have not stumbled across any plans for the Chathill or North Eastern Railway metals on 18th August. Furthermore, I am puzzled regarding the paragraph mentioning the North West Electrification, as it is nowhere near the route of my intended journey. Perhaps Northern Rail may be taking me on a magical mystery tour that day?

    I will wait and see what response I get from Northern Rail.

    In peace

    Adam
     
  5. SickyNicky

    SickyNicky Verified Rep

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    It has been known...
     

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  6. yorkie

    yorkie Administrator Staff Member Administrator

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    East Coast customer service staff are based in Plymouth, and have no real knowledge. Therefore, it would surprise me if they gave you an accurate answer.

    I am not in the slightest bit surprised that the poor quality of answer, which is considered quite acceptable in the rail industry.
     
  7. Tommy1581

    Tommy1581 Member

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    I've just had a flick through the ops timetable for the list of engineering works on the ECML, and there is no works until November/December.

    Also, I'll certainly be on the Chathill-Manchester service sometime soon :lol: , only if it's Sprinter operated :lol:
     
  8. adrock1976

    adrock1976 Established Member

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    I received an email from Northern Rail CS department, confirming the suspicions I had as who the fare setter is for the CHT - BNL flow, highlighted in bold.

    It seems to be a very poor game of Pass the Parcel :)

    In peace

    Adam
     
  9. yorkie

    yorkie Administrator Staff Member Administrator

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    I am not surprised Northern passed it back to VTEC.

    (My only mild surprise is that they did send it to Northern, and not Great Northern!)

    I guess the metaphorical 'parcel' is in Plymouth. The only chance of success is if it's passed onto the head office in York.

    Let us know what they say.
     
  10. hairyhandedfool

    hairyhandedfool Established Member

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    You sure about that?.........

     
  11. RJ

    RJ Established Member

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    Why are TOC customer service departments so reluctant to refer fare queries to their colleagues in the fare management department? If they know they don't know what they're talking about, you'd think they'd have the sense to defer to someone who does?
     
  12. yorkie

    yorkie Administrator Staff Member Administrator

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    :lol::lol:

    I must admit I skipped that first sentence.

    That's unbelievable. Even by Plymouth standards! :lol:
    --- old post above --- --- new post below ---
    I'm not sure, but I have a chuckle when I see people on here say something like 'why post on this forum? Just contact the TOC' as you have a lot more chance of an issue being read by pricing managers on this forum, than by writing to the TOC, in certain cases ;)
     
  13. clagmonster

    clagmonster Established Member

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    Just looking at the easements for a minute.
    000065 can surely never apply, as 700216 prohibits travel via Morpeth, which would be required to double back via Newcastle.
    I also notice 700216 only prevents travel via Morpeth on tickets routed 'any permitted' or 'direct'. However, why would doubling back be allowed on any other tickets? Its not within 3 miles of the shortest route and there is no easement to permit it. Am I missing something?
     
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