To be fair to him there are some good cases and points he has raised before in some threads that really need to be challenged to send the boot up the industry's backside regarding how the customers are treated in some cases, out of what I understand to be genuinely honourable intentions. Some of the cases I have either heard or witnessed would make anyone I know cringe, and a lot of that comes down to a lack of customer focus and appreciation of customer journey experience (something much easier shouted about than done). It is just that some of the cases are over what many others would class as either minor or insignificant issues, less worthy causes when there are other more important matters which if resolved can benefit more of the travelling public, and sometimes over technicalities which most people would not pay much attention to or consider relevant. Some of the assessment will of course come down to differing individual interpretation as to the importance of the issues involved, but I hope ForTheLoveOf would consider this a fair statement of the situation we find ourselves in in terms of personal differences and perspective of these disputes? I do applaud his efforts at trying to do something, as I have always personally felt that not enough people are making a fuss to really drive change. Like with many things, such as the continued industrial disputes currently taking place around the country - the directly involved parties (government and the unions in this example) are both far too engrossed in their own grievances/objectives/agenda the suffering of the poor fare paying public are seemingly being completely ignored. While we all differ in our own interpretation and take on how best to achieve things and what to tackle as a priority, we are all entitled to our own choices even if we disagree, eh?