Hi, My friends and I were caught up in the West Coast main line problems yesterday, to the extent that our trip to Coventry, never got any further than the concourse of Euston station! I am presuming that as we were unable to travel I can put in a claim for a refund for all of our tickets (I had booked the tickets for the 5 of us)? I have never put a claim in for anyone other than Southern before (where I just ask at my local station) so am not totally sure of the procedure - I had a look around the Virgin website, but couldn't find anything. Does anyone know if there is a claim form somewhere that I need to download, or do I just send a letter/email to their Customer Services? I have all of the unused tickets from the group, plus the references of the original booking. For the record we were booked on the 11:23 Euston to Coventry train. We gave up at 2pm and went to the pub. We checked back at 3pm and still nothing was running. We were booked on the 18:31 back from Coventry. Any help, advice or web links that you guys can provide will be gratefully received. Many thanks!