Evvy73
Member
Cheers Simbo - thanks for the Claim form. That helps a lot - I'll add it to my covering letter.
You can, but as another poster has pointed out, it may actually be better to send your tickets to London Midland instead (if you had an Any Permitted ticket).
What would happen if the ticket has been stamped by the guard? Doesn't it carry the service number? Couldn't LM then turn round and say 'speak to Virgin you didn't travel on our service'?
----Edit-----
By 'service number' I actually mean head code.
The stamp only shows the train actually taken, not the train the OP intended to take, which was cancelled.
I bought my ticket at Stalybridge, does that mean I should send my ticket to TPE?
Did you travel throughout the validity of your ticket from A to B, or did you abandon your journey due to disruption?
I completed the journey all the way through, I was unaware of the problem until I arrived at Piccadilly.
As you've travelled and suffered a delay (and the ticket is therefore used) you need to contact Virgin, whose train I assume you took. Compensation will be as per their Passenger's Charter ad will be in the form of vouchers.
You are not entitled to the refund if you knew about the disruption before buying the ticket. If you bought the ticket and then the train is delayed or cancelled and you decide not to travel, you are entitled to a full refund.
Can I just take the opportunity to clarify that if you buy a ticket which you cannot use at all due to disruption you are entitled to a full refund even if you knew about the disruption in advance- NRCoC condition 16 (a).
The main difference if you were informed of delays is that it removes your right to claim compensation for a late arrival (under Passengers' Charter or Delay Repay).
I'm a bit concerned at one or two TOC colleagues who would appear to advise otherwise......
Thank you very much for your DR Web Form which I received on 07 November
2011.
Unfortunately, we are unable to reply to your comments as the 1200pm
service you mentioned is not actually one of ours. So, I have passed your
letter on to the right company's Customer Relations office for you.
I am sure they will contact you soon. However, if you would like to
contact them in the meantime, your file has been sent to:
Customer Relations Manager
Virgin Trains
85 Smallbrook Queensway
Birmingham
B5 4HA
Telephone: 0845 000 8000
I am sure they will respond to you shortly.
Yours sincerely
Lisa Nolan
Customer Relations Advisor
I wasn't expecting this, I thought we agreed LM would hand out the discount?
So did I make an error in the online form then? With the mixture of Virgin (who I was intending to catch and never did), LM (who I caught instead, but then delayed me further) and the Overground (again delayed me further) I just ended up confused.