Claiming against DB

Discussion in 'International Transport' started by atillathehunn, 24 Apr 2015.

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  1. atillathehunn

    atillathehunn Member

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    Hi all,

    My train up to Copenhagen broke down, and subsequently we were bundled onto a normal EMU, only 3 cars so no seat, and we were 90 down when we finally arrived in Copenhagen. What's the process for making a claim?

    Thanks

    A
     
  2. blackfive460

    blackfive460 Member

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  3. atillathehunn

    atillathehunn Member

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    Thanks.

    I'm on mobile internet as the airport Wi-Fi isn't up to much. Thankfully I had an overnight stop before my flight.

    A
     
  4. gordonthemoron

    gordonthemoron Established Member

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    best of luck, I've tried claiming before and heard nothing back
     
  5. blackfive460

    blackfive460 Member

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    I've claimed on a number of occasions and always found the people in Frankfurt most efficient and happy to correspond in English to boot!
     
  6. DEE-DE

    DEE-DE Member

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    Should anyone have any problems with their claims being refused google "Eisenbahnbundesamt". Then switch to English and find the passenger rights section. Source: Had some trouble once with global fares and them not refunding 50% of the whole total.
     
  7. atillathehunn

    atillathehunn Member

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    I've claimed in Italy, France, NL and Belgium before but never had a problem in Germany before!

    Thanks all
     
    Last edited: 27 Apr 2015
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