Collection tickets when no office or machine

amanda08

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I’m travelling today and have had tickets booked for me through work. I’m travelling Bingham to York and need to collect the tickets. However Bingham has no ticket office or ticket machine? The itinerary I’ve been sent states collection at NOTTINGHAM. This however is in the opposite direction to travel and I’d need to get a train there first, just to collect them. Can anyone tell me how best to proceed?
Thank you
 
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mikeg

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You'd have to collect them from another station. Please note you'd need to make your own way to said station
 

alistairlees

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I would suggest that you board the train and explain your predicament to the guard. Most likely he or she will allow you to travel to Grantham (I assume that’s where you are going) where you should be able to exit the station and collect your tickets (I assume you have time to do this). In the worst case scenario he or she will sell you a single to Grantham; this is what would happen anyway, given there are no opportunities to purchase at Bingham.
 

mikeg

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I'm guessing you'd have to change at Nottingham or Grantham anyhow? As Bingham has no ticket facilities you may board without a ticket. You then must get your ticket at the first opportunity. There's no onboard ticket checks at the moment so it may be an idea to go to a TVM where you change and get the ticket issued there
 

alistairlees

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It’s also worth noting that some guards in some TOCs now have the ability to issue tickets for collection themselves. Certainly I’ve done that on southeastern, but I have no idea if EMR guards can do that.
 

amanda08

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Brilliant. I have 17 mins at Grantham so will collect there if I’ve not managed it with a conductor before hand.
Thanks all for the help
 

ForTheLoveOf

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I'm guessing you'd have to change at Nottingham or Grantham anyhow? As Bingham has no ticket facilities you may board without a ticket. You then must get your ticket at the first opportunity. There's no onboard ticket checks at the moment so it may be an idea to go to a TVM where you change and get the ticket issued there
Checks have restarted on many TOCs.
 

221129

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I'm guessing you'd have to change at Nottingham or Grantham anyhow? As Bingham has no ticket facilities you may board without a ticket. You then must get your ticket at the first opportunity. There's no onboard ticket checks at the moment so it may be an idea to go to a TVM where you change and get the ticket issued there
However you would be liable for a single ticket to Grantham on top of the already purchased ticket.
 

yorkie

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Let us know how it goes.

It may be worth highlighting this issue to your employer.

Without knowing exactly which ticket(s) were issued it's difficult to form a conclusion but in principle there is probably no reason why the retailer couldn't have offered an e-ticket; these are perfect as you can show the PDF on any device (you can choose to print them if you wish) and they are very easy to put through expenses. I just checked for a journey via Grantham next Sunday, and an e-ticket was offered.

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Pat1105

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A similar situation once happened with a passenger on my TfW train. He was unable to collect his prepaid tickets and presumed the guard would accept the email confirmation. Wrong! Him and his companion were charged the full fare.
At the end of the day, I think it all comes down to the discretion of the conductor, whether they’re willing to accept an email confirmation etc for proof of payment.
 

LowLevel

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EMR have a formal policy dating from the EMT era whereby passengers who can't collect tickets at an station without facilities for journeys via an interchange will be honoured for travel to the interchange location to collect their tickets. Alternatively in normal circumstances the guard can print them (though some won't for reasons I won't bore you with) but at present EMR guards aren't carrying revenue equipment.
 

David Goddard

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Hindsight is wonderful, but worth suggesting that next time you need to travel, whoever books the tickets for you agrees with you the most convenient collection method. If you can't get to an appropriate station (i.e. with collection facilities) then they might have to pay for them to be posted to you, or as suggested above, to receive an e-ticket
 

Solent&Wessex

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Every ticket I have booked online and opted for Collect from Machine format has always, without exception, made it abundantly clear you must collect before travelling and you cannot travel with the email. It normally says if you get on without having collected your ticket you will need to pay again. You have to choose a station and it won't let you choose a station without a TVM or some other form of collection facility. It always tells you the time the collection point is meant to be open and available along with a further reminder that you must collect before getting on the train and the email is no good.

This is the same with every retailer I have ever used online.

The same information is then repeated in the confirmation email.

I always fail to see how so many people fail to read or understand or just deliberately ignore this information.
 

Smethwickian

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Every ticket I have booked online and opted for Collect from Machine format has always, without exception, made it abundantly clear you must collect before travelling and you cannot travel with the email. It normally says if you get on without having collected your ticket you will need to pay again. You have to choose a station and it won't let you choose a station without a TVM or some other form of collection facility. It always tells you the time the collection point is meant to be open and available along with a further reminder that you must collect before getting on the train and the email is no good.

This is the same with every retailer I have ever used online.

The same information is then repeated in the confirmation email.

I always fail to see how so many people fail to read or understand or just deliberately ignore this information.
No doubt, but I hope that's not intended as a dig at the OP, who made it clear at the start the ticket was booked on their behalf and that they had been given no opportunity to choose the delivery method. Not unreasonable for the OP to explore any possibility of getting out of their predicament.
 

Solent&Wessex

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No doubt, but I hope that's not intended as a dig at the OP, who made it clear at the start the ticket was booked on their behalf and that they had been given no opportunity to choose the delivery method. Not unreasonable for the OP to explore any possibility of getting out of their predicament.
Not a dig at the OP, no, but a general statement. Employers / those who book tickets for others seem the worst culprits however.
 

CyrusWuff

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Not a dig at the OP, no, but a general statement. Employers / those who book tickets for others seem the worst culprits however.
Another common one is people booking tickets with joint LU/NR stations as an origin (but where LU manage the station) being surprised that they can't collect their ticket at the origin station, even though they've had to choose a station to collect the ticket from (and completely ignored the "You MUST collect your ticket before travelling" warning).
 

Starmill

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Every ticket I have booked online and opted for Collect from Machine format has always, without exception, made it abundantly clear you must collect before travelling and you cannot travel with the email. It normally says if you get on without having collected your ticket you will need to pay again. You have to choose a station and it won't let you choose a station without a TVM or some other form of collection facility. It always tells you the time the collection point is meant to be open and available along with a further reminder that you must collect before getting on the train and the email is no good.

This is the same with every retailer I have ever used online.

The same information is then repeated in the confirmation email.

I always fail to see how so many people fail to read or understand or just deliberately ignore this information.
The corporate travel provider I have used most certainly does not give you this warning. Obviously I know where ToD codes can be used to collect tickets but most folk would not. I imagine that the people who run the service know little about railways in the UK, and certainly wouldn't realise that if you select the ToD option that's not available at every station.
 

Starmill

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Another common one is people booking tickets with joint LU/NR stations as an origin (but where LU manage the station) being surprised that they can't collect their ticket at the origin station, even though they've had to choose a station to collect the ticket from (and completely ignored the "You MUST collect your ticket before travelling" warning).
Are there any of these left? I've collected tickets at London Underground stations including Gunnersbury and Kenton. Do any London Underground managed stations which have national rail services still not support ToD?
 

CyrusWuff

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Are there any of these left? I've collected tickets at London Underground stations including Gunnersbury and Kenton. Do any London Underground managed stations which have national rail services still not support ToD?
Stations between Harrow-on-the-Hill and Amersham (inclusive) fall into that category.
 

High Dyke

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Not a dig at the OP, no, but a general statement. Employers / those who book tickets for others seem the worst culprits however.
Yet another faux-pas by Network Fail. (and yes, I've kept that polite at the employers incompetence). Then again the same resources office has a knack of sending out wrong tickets/incorrect tickets or ticket collection information that bears no relevance to the journey being undertaken. Actually providing some form of ticket is a minor miracle in itself for them. :rolleyes:

In fairness to the OP, it also depends on what actual route plan was shown for the tickets. I know Bingham - Grantham - York is the most obvious way, but perhaps NR haven't booked it that way. A couple of years ago I had to accompany a trainee signaller for a disciplinary, whilst in the school at York. Management provided a travel ticket for me; however it gave me two Anytime singles (there and back), instead of a return. In the end it cost NR £112 plus my wages for about two hours travel and an hour or so meeting.
 
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ForTheLoveOf

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Yet another faux-pas by Network Fail. (and yes, I've kept that polite at the employers incompetence). Then again the same resources office has a knack of sending out wrong tickets/incorrect tickets or ticket collection information that bears no relevance to the journey being undertaken. Actually providing some form of ticket is a minor miracle in itself for them. :rolleyes:

In fairness to the OP, it also depends on what actual route plan was shown for the tickets. I know Bingham - Grantham - York is the most obvious way, but perhaps NR haven't booked it that way. A couple of years ago I had to accompany a trainee signaller for a disciplinary, whilst in the school at York. Management provided a travel ticket for me; however it gave me two Anytime singles (there and back), instead of a return. In the end it cost NR £112 plus my wages for about two hours travel and an hour or so meeting.
It baffles me that Network Rail are expected to pay train companies to allow their own staff to travel for business purposes over their employer's property.
 

CyrusWuff

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It baffles me that Network Rail are expected to pay train companies to allow their own staff to travel for business purposes over their employer's property.
The same applies to TOC staff, who technically need to purchase a ticket for work-related (but not duty) travel on their own services, given travel passes are only supposed to be used for Duty, Leisure and Residential Travel.
 

Starmill

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The same applies to TOC staff, who technically need to purchase a ticket for work-related (but not duty) travel on their own services, given travel passes are only supposed to be used for Duty, Leisure and Residential Travel.
Is travel to meetings not considered duty travel, as travel required in the course of normal employment and on paid time? What's the definition?
 

PupCuff

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Is travel to meetings not considered duty travel, as travel required in the course of normal employment and on paid time? What's the definition?
Travelling to meetings, other depots, work-related events etc is indeed duty travel, unless said meeting is at your normal place of employment, in which case it would be residential travel.

A situation where work-related travel may technically require a ticket would be using your TOCs services to travel on business for a second job, but I'm at a loss to think of an example of work-related travel for your railway job that would not be duty travel.
 

CyrusWuff

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Is travel to meetings not considered duty travel, as travel required in the course of normal employment and on paid time? What's the definition?
You would think so, but I've seen (and indeed been issued) cases where staff have been issued Travel Warrants (or bought tickets on a Company Card) for Business Travel on their own TOC's services.
 

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