If it was a shop in England not on the “essential” list, then she was acting as the law requires; she would be personally liable for a fine had she served you. Demeaning her in the terms you used is poor form. Blame the law, not people who follow it.I visited a shop the other day and the woman worker suddenly rushed to the door in absolute terror, waving her arms and whimpering "you can't come in...you can't enter the shop". As I turned and walked out, she winced "but you can order online". I continued walking
I understood dental surgeries had to leave 40-60 minutes between consecutive “aerosol-generating” appointments whilst any particles in the air settled. This would explain lower capacity, though not someone heading off at lunchtime.My local sorting office has reduced hours as experienced by people above.
The hygienist at my dentist is only working half days because of covid. Is covid more contagious in the afternoons ?
Well, that can’t be the case; my local sorting office is 07:00-09:00 daily except 07:00-12:00 Wednesdays and Saturdays. And it’s about to return to 7 day service.It's a national thing decreed by Royal Mail HQ; the public desk hours anywhere in the country at the moment are 08.00 to 10.00 and not at all on Wednesdays, Saturdays or Sundays.
Well, that can’t be the case; my local sorting office is 07:00-09:00 daily except 07:00-12:00 Wednesdays and Saturdays. And it’s about to return to 7 day service.
The local sorting office here is open 6 days a week, most of them 7am to 10am, although I think one day they open later or close earlier. I suspect Royal Mail have forced significant cuts to hours, but some individual sites have slight variations based on local demand or operational needs. It would be good if they'd been able to update the times printed on their calling cards though.
Re online orders and deliveries, I've recently had to claim refunds for three items ordered from Amazon which have simply never arrived. All were low value items, and refunds were processed with no issue, but I've never had anything simply not arrive from them before.
The thing that frustrates me is delays to deliveries. I have just filed another complaint about a 'guaranteed delivery' item that hasn't turned up three days after it should.
I was sympathetic in March given the way the world suddenly changed, and everyone started ordering online (and ordered extra things due to the lockdown). Eight months later there is no excuse. I know there might still be capacity issues in the delivery networks, especially during the latest lockdown, but the simple solution is not to offer 'guaranteed delivery' when it cannot be guaranteed, and give realistic estimated dates. But I guess people are less likely to order something if it says 'Delivery when we can get round to it).
Then don't offer a timescale. Especially don't guarantee delivery by a certain time if you don't know if you will make it.I suspect that the ability to provide the service depends on the staff sickness/isolating position and volumes of items, which will vary area by area and day by day. How can a company predict 'realistic estimated dates' in such a situation? There is a pandemic on, you know?
It is not entirely uncommon for people to temporarily place cash (cards too) in their mouths, while faffing trying to do other things. I declined to accept a £20 note from someone who walked up to me with it in her mouth (also not wearing a mask) recently. Cash is dirty. When I count a till float at the end of the day, my hands are often visibly dirty afterwards. People tend not to lick their shopping before passing it to a cashier, although I do agree with the general point that a lot of supermarket Covid precautions are merely lip service rather than anything meaningful.The cash thing is loopy. Imagine a customer going round a supermarket. They touch every item they put in their trolley. They touch every item a second time when they get to the checkout. The cashier then handles every item before the customer touches them for the third time whilst putting them into bags. Yet somehow handing over a load of coins and notes is the dangerous part.
I suspect it’s most likely to have been a message getting corrupted by Chinese whispers; the underlying national decision was probably to cut hours back drastically whilst leaving the precise hours to be decided locally.That probably just means I've been lied to by a member of Royal Mail's desk staff at Epsom, which to be honest wouldn't surprise me one bit - although it's more than likely that they have in turn been lied to by their manager...
I would not blame you for refusing it before Covid, and why anyone would want to put a used note in their mouths is beyond me.I declined to accept a £20 note from someone who walked up to me with it in her mouth (also not wearing a mask) recently.
It is not important at all, it's all about tackling the "deadly virus".I'd say preventing the spread of rodent-borne diseases was quite important, but hey ho.
Banks will be loving this - for years they've been trying to cajole people into using online services so they can close physical branches, and this has given them a golden opportunity to up the pressure: by reducing the opening hours to times which are useless for many people, and having queueing systems which mean a visit to the bank will take ages, they are clearly hoping to push more people into online banking.
There's logically no reason why a bank should be any more problematic than any type of shop. Less, in fact, as they don't tend to have so many people in at once, and in many cases there are already screens between staff and customers. They are just using it as an excuse.
Like all other organisations banks will be impacted by staff either becoming ill, having to isolate or are facing childcare issues. My employer is a financial organisation, and a number of the branches have had reduced hours since March as a result of absence being much higher than usual. It's not permissible to have a solo member of staff in branch, so by having reduced opening hours means lunches don't need to be covered (so can be run with 2 staff rather than 3) and closing on Saturdays means rotas can be rejigged to prevent unscheduled closures.
Yes, but there's no reason why banks should be worse affected than shops, and yet shops mostly returned to fairly normal opening hours months ago, whereas banks haven't.
You should have taken them up on their offer...During April I attempted to call out the council pest control to deal with a rodent problem (that's what happens when you close restaurants). The council had furloughed all the rat catchers. I'd say preventing the spread of rodent-borne diseases was quite important, but hey ho. They genuinely advised me to go at them with a cricket bat.
I suspect that the ability to provide the service depends on the staff sickness/isolating position and volumes of items, which will vary area by area and day by day. How can a company predict 'realistic estimated dates' in such a situation? There is a pandemic on, you know?
Funny how people are going on about banks, specifically about branches - do people (individuals) really still use them often enough that they are a viable service? I moved to first direct several years ago and haven't needed to use a branch since, and their support is second to none - across all sectors, not just banks.
By contrast, 3's service was so terrible that they lost a customer and then lost three month's worth of revenue in compensation after my complaint won at ombudsman level, then again I have no base level to compare it with - although I guess it was much better pre Covid
3’s customer service has always been abysmal.By contrast, 3's service was so terrible that they lost a customer and then lost three month's worth of revenue in compensation after my complaint won at ombudsman level, then again I have no base level to compare it with - although I guess it was much better pre Covid
I think they can provide realistic estimated dates (or, if they can't then it would be preferable to say that, rather than making false promises). The problem is the realistic estimated dates might be less acceptable to customers than the unrealistic dates they currently provide, and therefore customers might go elsewhere.
On the point about paying by cash - as far as I can see most shops will accept cash again, although they seem to prefer cards. One shop I use won't accept cash at all - I expect they've realised how much they save in cash handling and banking costs vs. the additional fees for taking card payments.
The banks are definitely the worst at the present time. Already, prior to covid, they were trying everything within their power to force people to do things online, this is now the perfect excuse. Yes, there are staffing shortages if people are shielding or sick or isolating, but other firms have managed to deal with this or adopt work-arounds by now. For instance, there are 3 teller positions in my local branch - for a long time only 2 have been open, with the equipment on the third at the end gradually disappearing and it appearing to be a dumping ground or desk for staff to do paperwork at. Now, with covid, only one teller position is open "due to social distancing" - there has been plenty of time to re-arrange their equipment etc so that the teller positions on either end are useable and the one in the middle is the dumping ground.