Has anyone else ever tried to claim compensation for a Rover ticket only to be told by the TOC concerned that compensation is not available for holders of Rover tickets? I have looked through the NRCOC, and can find no reference to such a restriction.
I am, well I was until they decided they were no longer going to reply to me and were just going to direct me to Passenger Focus, engaged in a dispute with TransPennine Express over the matter. They repeatedly claim that compensation for rovers is not available. They have come up with a number of reasons for this including:-
-The NRCOC only applied to standard daily and weekly tickets, and therefore the entitlement within it to compensation doesn't apply to Rover tickets.
-When you buy a rover ticket you sign up to 'different terms and conditions'. I have asked TPE for a copy of these additional terms and conditions, but they have not been forthcoming.
-Rover tickets are heavily discounted products and therefore not entitled to compensation. Note that for this fare, where the walk-up fare is £19 single, the cheapest Advance single £4.60 and the Rover daily rate £3.87, according to TPE the Advance fare is not heavily discounted, whilst the Rover is.
-It is impossible to work out what trains you catch when using a rover ticket, and therefore impossible to provide compensation. Note that it is still possible to provide compensation for an Anytime Return fare which could be valid on thousands of trains, because it's obviously possible to ascertain which one of those a passenger did in fact use so that compensation can be paid out accurately.
The matter is now with Passenger Focus, as TPE suggested, so I look forward to their reply.
I am, well I was until they decided they were no longer going to reply to me and were just going to direct me to Passenger Focus, engaged in a dispute with TransPennine Express over the matter. They repeatedly claim that compensation for rovers is not available. They have come up with a number of reasons for this including:-
-The NRCOC only applied to standard daily and weekly tickets, and therefore the entitlement within it to compensation doesn't apply to Rover tickets.
-When you buy a rover ticket you sign up to 'different terms and conditions'. I have asked TPE for a copy of these additional terms and conditions, but they have not been forthcoming.
-Rover tickets are heavily discounted products and therefore not entitled to compensation. Note that for this fare, where the walk-up fare is £19 single, the cheapest Advance single £4.60 and the Rover daily rate £3.87, according to TPE the Advance fare is not heavily discounted, whilst the Rover is.
-It is impossible to work out what trains you catch when using a rover ticket, and therefore impossible to provide compensation. Note that it is still possible to provide compensation for an Anytime Return fare which could be valid on thousands of trains, because it's obviously possible to ascertain which one of those a passenger did in fact use so that compensation can be paid out accurately.
The matter is now with Passenger Focus, as TPE suggested, so I look forward to their reply.